IBM FileNet P8 | Case Manager | Content Navigator
Requirement: In IBM Case Manager 5.2.x / 5.3.x releases, user want to see the different colors of the Case Types so he can easily identify the priority cases. Basically, requirement is to customize the in-basket color st
Apr 20, 2026 / 3 min read
As a parent, noticing that your child behaves differently from others can raise many questions. You might wonder if it’s just a phase—or something more. One term you may come across is autism. Understanding autism early
Apr 13, 2026 / 3 min read
By default P8 Server Logs like trace and error file(s) size is 100MB and maximum of 5 backup files are created. The question is how we configuring logs size in IBM FileNet being overwritten when attempting to capture an
Jul 14, 2023 / 1 min read
Sometimes, it happens when WebSphere Application Server Admin forgets the wasadmin password. Question is, How can I change my primary administrator password using wsadmin in File Based Registry? Or, how to change wasadmi
Dec 28, 2022 / 1 min read
AlFresco Your Authentication Details have not Been Recognized problem has been identified while logon to alresco when user is locked in ldap or active directory. This issue is occurred when user attempted to logon to alr
Sep 14, 2022 / 1 min read
How to make comments required to capture a comment when a user chooses to process a work item with a particular response? For example, if a work item is Rejected or approved, you must enter a reason for its approval or r
Dec 16, 2021 / 2 min read
CDEWG3401 the following view definition cannot be found error is received as a solution page. When multiple custom views associated with the page, loads in Case Manager client, and after solution deployment. Error Descri
Nov 29, 2021 / 2 min read
Multiple principals were found for the 'xxxxxx' principal name error has been logged in systemout.log file. This problem happens when ldap user tried to logon to IBM Case Manager or Content Navigator desktop that is, the
Nov 5, 2021 / 2 min read
Dynamic in basket filter in IBM Case Manager can be achieved using scrip adaptor which is illustrated in this post. However, in-basket widget loads when the dynamic filter is received so that the results that are shown i
Nov 2, 2021 / 3 min read
Multi value property cannot be added / assigned into In-Baskets in IBM Case Manager (ICM) or Business Automation Workflow (BAW). Problem: While, developing and designing a solution in Case Builder, following problem has
Nov 1, 2021 / 2 min read
DBExecute system function basically a step or a parameter that can be used to run a stored procedure in a specific database. Before you run the workflow with the DbExecute system function, use Process Configuration Conso
Nov 1, 2021 / 2 min read
Auto populate date and time on a Case page is sometimes required. It is helpfulf to reduce time constraints for end users and make the system more effiecent. Environment: Case Manager 5.2.x / 5.3.x Content Navigator 2.0.
Sep 30, 2021 / 1 min read
Using Case Manager administration client unable to deploy a solution. Additionally, an exception is thrown whlie deploying solution from administration client desktop. Environment: Case Manager 5.3.3.x Content Navigator
Mar 19, 2021 / 2 min read
In IBM Case Manager Client, task that contains the rule step failed with error of The task failed because of the following error work performer exception which is written to the pesvr_system.log file during rule executio
Mar 5, 2021 / 2 min read
As stated on the ibm lifecycle support , IBM Case Manager end of support (EOS) is on 30 April, 2021 . Product detail of EoS can be verify on https://www.ibm.com/support/lifecycle/details?q45=D239394Q65673E56 while here i
Feb 18, 2021 / 1 min read
Attempting to run the transfer upgraded workflow in IER task while upgrading IBM Enterprise Records (IER) to 5.2.x failed using Configuration Manager. The Configuration Manager message displays the following error stack
Oct 10, 2020 / 2 min read
IBM Content Navigator pagination limit setting will be implemented in this post. When browsing a folder within IBM Content Navigator (ICN), 200 results are shown per page by default. Even though folder or search results
Oct 9, 2020 / 1 min read
After successfully installing and configuring IBM Content Navigator (ICN) 2.0.3.7 into a Separate deployed WAS JVM, received error while logging in for all domain users. The user id or password is not valid for the serve
Oct 7, 2020 / 1 min read
What is IBM Business Automation Workflow? IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It unites information, process, and users to prov
Sep 22, 2020 / 1 min read
There is a requirement that, whether the user could be taken to the case immediately after the Add Case action so that they could continue to add more content without having to go back to the case list and search for it.
Sep 11, 2020 / 3 min read
There is a requirement to validate attachment in IBM Case Manager Client (ICM) before dispatching the workflow to next node. Because sometimes, user skip attach document in the case. If you want to mandatory user must ad
Sep 9, 2020 / 2 min read
Document Classes in Administrative Console for Content Platform Engine (ACCE) take a long time to load or expand if they have a more than 50 sub classes. Navigate to the root Document class than the browser will respond
Aug 26, 2020 / 2 min read
You can also download document content in bulk using JavaScript. Following are the steps: Logon to http://servername:9080/acce/ Go to the Search tab. Select New object Store Search . Select SQL View and mention your quer
Aug 25, 2020 / 1 min read
FNRPE2131090068E security attributes disallow access error received recently, when we did upgrade IBM FileNet P8 system to 5.2.1 level. We didn't upgrade IBM Case Manager and it was remained on version 5.1.1.0. After suc
Aug 17, 2020 / 1 min read
After downloading and trying to install IBM Cognos Real Time Monitoring in gui or graphical mode, it generates error: Cannot install Cognos BI using issetup on Linux. libXm.so.4 is missing ./issetup: error while loading
Mar 16, 2020 / 1 min read
Since Content Navigator (ICN) 3.0.7 and its interim fix 3.0.7.001 has been released which is compatible with Content Platform Engine (CPE) 5.5.4.x. After upgraded to ICN 3.0.7.001 version, when tried to open case details
Mar 10, 2020 / 2 min read
java.lang.reflect.invocationtargetexception exception is received while creating or enabling case history store in ibm case manager configuration desktop. After upgrading IBM Content Navigator 2.0.3.7 and IBM Case Manage
Jan 17, 2020 / 2 min read
FNRPA0024E The Content Platform Engine is not available or the connection definition is inaccurate error generated in filenet p8 when logon into Case Manager Builder. As described in below screenshot: Here is the error d
Jan 17, 2020 / 3 min read
When you try to deploy IBM Content Navigator (ICN) on a WebSphere Application Server (WAS), deployment fails. The deployment failure usually occurs with WebSphere Application Server 7, but can also occur with other versi
Dec 31, 2019 / 1 min read
After Installing or upgrading IBM Content Navigator 2.0.3 IF007, unable to create new repository using IBM Content Navigator admin desktop and it failed to connect. Error is the repository is not available which is attac
Dec 19, 2019 / 2 min read
Sometimes to meet the users requirements, we have to perform bulk operations such as; FileNet P8 bulk search and update existing document class(es) property value(s). Users want to add a new property to particular docume
Dec 9, 2019 / 2 min read
On 19 September, 2019 IBM Content Navigator 3.0.6 IF002 is released. Which addressed and provide solutions to many problems for its previous version. One thing that is observed while applying / upgrading IBM Content Navi
Oct 17, 2019 / 1 min read
Since IBM has launched IBM FileNet P8 related tools such as; Process Designer and Process Administrator which were previously available in IBM FileNet Workplace XT initially. Later on, thesethese features shift to Advanc
Oct 4, 2019 / 2 min read
IBM FileNet P8 Workplace XT login page settings using css can be achieved by following tips and tricks: #CSS Go to xt deployed directory: /AppServer/profiles/AppSrv01/installedApps//WorkplaceXT.ear/web_client.war/ In css
Sep 11, 2019 / 1 min read
Since IBM Content Navigator 3.0.6 and its interm fix 3.0.6.1 also released. There is a problem that is discovered in this release and was not in ICN 3.0.4.x and 3.0.5.x releases. Issue is with IBM Content Navigator Recyc
Aug 27, 2019 / 1 min read
As mentioned in last post about document conversion into view-able format problem in IBM Content Navigator 3.0.6. Clearly described, you have to revert it back to ICN 3.0.5.x version because according to ibm filenet comp
Aug 17, 2019 / 2 min read
There is very good post about how to call complete() from In-Basket widget which illustrate well on developerswork post . Following are the steps to achieve this requirement: Open Page designer of In-Basket widget in IBM
Jul 30, 2019 / 2 min read
In last month, IBM Content Navigator (ICN) 3.0.6 is introduced. I've applied this new release with IBM Case Manager (ICM) 5.3.3.0. After successful upgrade and deploy ICN 3.0.6 there was a new problem occurred while prev
Jul 24, 2019 / 2 min read
rotate logs ihs How one can limit Apache Server Log Files (IBM WebSphere HTTP Server). First of all, read the rotate_logs_IHS.pdf file in depth and make the changes accordingly to rotate logs for IHS. The effect of these
Jun 10, 2019 / 1 min read
Case manager tasks of work items one way or another got into the Conductor (exception) queue. How can we get case manager tasks that are failed back to the previously failed step in the running workflow? As a PE administ
May 2, 2019 / 1 min read
IBM Advanced Case Manager: In some cases, there is requirement that when user clicks a particular response button on Work Details Page in IBM advanced case manager Client a custom audit history has to be created along wi
Apr 16, 2019 / 2 min read
Sometimes, there is requirement that, when user add document in icm user has to fill document properties values again that are however same with case properties values. Following are the steps to achieve the requirement
Mar 25, 2019 / 2 min read
In IBM CPE 5.5.1, users can change the password of the System User via Administration Console for Content Platform Engine (ACCE). The procedure is required if the System User account does NOT change but the password will
Mar 1, 2019 / 2 min read
In IBM Content Navigator 3.0.5 there is a new feature introduced of video viewing / streaming. IBM ICN now provides a new video viewer support that allows streaming, with the ability to create bookmarks at any point in t
Feb 4, 2019 / 2 min read
You can optionally enable email notification of workflow activities. Users can configure which notifications they want to receive and their preferred locale. For example, users can choose to be notified when work is assi
Jan 18, 2019 / 3 min read
In ICM 5.2.x / 5.3.x, you can simply hide or disable response button using script adaptor without removing it permanently from ICM . Following are the steps to achieve this requirement: Edit the Work Details page in ICM
Jan 11, 2019 / 1 min read
Get content event Filenet can fetch information about the users how many time(s) they view particular document(s). Following are the steps to achieve this: Logon to ACCE Console. Go to Target Object Store, Data Design, D
Jan 8, 2019 / 2 min read
The solution cannot be retrieved exception when open solution in process designer. When a user tries to open and edit an IBM Case Manager V5.3.3 solution with Process Designer, the solution will not open and the followin
Dec 24, 2018 / 2 min read
There was an issue reported today when IBM Content Navigator (ICN) integrated with IBM FileNet P8 was running smoothly than suddenly when tried to open any of ICN desktops; icm, admin, icmadmin there was a window appears
Nov 15, 2018 / 2 min read
I've recent experienced a problem while using search template in IBM Case Manager Client (ICM). This issue arises after upgrading ICM from 5.1.1.x to 5.3.x in my case. Secondly, in our environment, CPE and XT on same JVM
Nov 13, 2018 / 2 min read
Case history tab is slow sometimes in case management software (ICM), when viewing the History tab in the Case Information widget in IBM Case Manager Client, if the case has a large number of case history records associa
Nov 6, 2018 / 2 min read
After applying IBM FileNet Workplace xt fix pack 1.1.5.2; Process Configuration Console (PCC) and Process Administrator (PA) can not be launched properly. These windows got stuck in hanging state and couldn't proceed fur
Oct 16, 2018 / 1 min read
One can use the IBM Case Monitor Dashboard to view of business activities data that is specific to case management systems. This dashboard, which is an IBM Content Navigator desktop provides a dashboard that displays wid
Sep 27, 2018 / 2 min read
After upgrading or applying IBM Case Manager V5.3.3-IF001 (5.3.3.0.1), rule(s) deployment fails when you deploy your case management solution. When you deploy your case management solution that contains rules, the
Sep 27, 2018 / 2 min read
The solution cannot be retrieved, possibly because it is not a version 5.2 solution error is generated in IBM FileNet WorkplaceXT when trying to open Process Designer. or trying to edit solution's case type. Cause: The e
Sep 25, 2018 / 2 min read
Sometimes, after upgrading your ICM environment to 5.2.1.x, when user login into ICM Client a window again prompted and asked for provide username and password again. IBM Content Navigator V2.0.2 is the prerequisite for
Aug 9, 2018 / 2 min read
How do one can add entitlements to the IBM Daeja ViewONE V4.1 and later, that is integrated in IBM Content Navigator, IBM FileNet Workplace XT, or IBM Production Imaging Edition? Basically an integrated version of the IB
Aug 1, 2018 / 2 min read
The Directory Service user account and password are normally used in two product components: FileNet Enterprise Manager (FEM), and the application server. A coordinated update procedure should be followed when there is a
Jul 31, 2018 / 5 min read
There is a new feature that is introduced in IBM Content Navigator (ICN) 3.0.4 of Recycle bin . When enabled, users can place documents into the Recycle Bin and remove them or restore them at a later time. Each user has
Jul 30, 2018 / 3 min read
If your FileNet P8 upgrade starts at version 5.2.0, then you are upgrading Content Platform Engine . If your upgrade starts at version 4.5.1, 5.0, or 5.1 , then you are upgrading Content Engine and Process Engine. If you
Jul 27, 2018 / 8 min read
You can move isolated region to a new workflow system or Process Engine database or schema. You can move the isolated regions to correct IBM Case Manager environments where the isolated region and the Content Platform En
Jul 27, 2018 / 3 min read
JVM WebSphere Application Server heap size usage how can be monitored? So, here are few easy steps that can be performed to achieve this requirement: Create a file named as, showHeapSize.py and add the following code tha
Jul 18, 2018 / 1 min read
Validate response button in IBM ICM requirement on Work Details Page . Once user clicks on complete response name than a popup window will open and will ask for confirmation. In case of yes, work item will be dispatched/
Jul 11, 2018 / 1 min read
One can use the Case List widget to display a list of all Related Cases cases on Case Work Details Page that are somehow related to the cases you're looking for. To achieve this requirement, you can visit https://www.ibm
Jul 10, 2018 / 2 min read
Open external web page in icm caen be achieved when there is a requirement where user needs to open an another application (webpage) either from some hyperlink or response. How one can get and display case properties in
Jul 9, 2018 / 3 min read
Unable to save or edit desktop settings in icn problem? Sometimes, When you've upgraded ICN from 2.0.3.x to 3.0.x version, desktops in ICN cannot be edited or save changes and you only have option to close settings witho
Jul 9, 2018 / 1 min read
In many cases when you have some certain requirement in Case Work Details page with requirement to forward/assign the "icm.model.Case.caseIdentifier from a script adaptor" property value from a widget to another website
Jul 9, 2018 / 1 min read
In many cases, when database or external application is also involved in ICM business process and we want to get the CASE ID from the Case Information widget and pass this value to the Website widget. This is the simples
Jul 6, 2018 / 4 min read