IBM Case Manager (ICM), IBM Content Navigator (ICN)

IBM Case Manager Timeline Visualizer Widget Exception after Upgrade to ICN 3.0.7

March 10, 2020

Since Content Navigator (ICN) 3.0.7 and its interim fix has been released which is compatible with Content Platform Engine (CPE) 5.5.4.x. After upgraded to ICN version, when tried to open case details page in Case Manager Client desktop, IBM case manager timeline visualizer widget generated an exception which is logged in systemout.log:

A connection to the web client cannot be established by using the following url …

java.lang.NoSuchMethodError: filenet/vw/server/rpc/chrpc/CHHistogramResult.getCH_BIN_WIDTH()I (loaded from file:/opt/WAS9/IBM/WebSphere/AppServer/profiles/AppSrv02/installedApps/acmNode06Cell/navigator.ear/navigator.war/WEB-INF/lib/eeapi.jar by[war:navigator/navigator.war]
  Local ClassPath: /opt/WAS9/IBM/WebSphere/AppServer/profiles/AppSrv02/installedApps/acmNode06Cell/navigator.ear/navigator.war/WEB-INF/classes:
  Delegation Mode: PARENT_LAST) called from class (loaded from file:/opt/ICM/CaseManagement/configure/properties/plugins/ICMAPIPlugin.jar by
ibm case manager timeline visualizer widget


  • WAS
  • ICM
  • ICN
  • CPE 5.5.4


  • IBM Case Manager (ICM) fix pack has been released you can download from fix central.
  • Download, install or upgrade to IBM Case Manager (ICM)
  • Deploy solutions using IBM Case Builder.
  • Open IBM Case Manager Client desktop again, open any case details page, you will see ibm case manager timeline visualizer widget is displaying all the events and data properly without any exception as mentioned in screenshot below:
ibm case manager timeline visualizer

Note: This error actually happens, because IBM made some changes to the methods used by the ibm case manager timeline visualizer widget in CPE 5.5.4, including the method in the error:

java.lang.NoSuchMethodError: filenet/vw/server/rpc/chrpc/CHHistogramResult.getCH_BIN_WIDTH().

This is planned to be fixed in Case Manager 5.3.3 IF06. For more details, please visit the case discussed on IBM Support Tech.

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