IBM FileNet P8 | Case Manager | Content Navigator
Requirement: In IBM Case Manager 5.2.x / 5.3.x releases, user want to see the different colors of the Case Types so he can easily identify the priority cases. Basically, requirement is to customize the in-basket color st
Apr 20, 2026 / 3 min read
How to make comments required to capture a comment when a user chooses to process a work item with a particular response? For example, if a work item is Rejected or approved, you must enter a reason for its approval or r
Dec 16, 2021 / 2 min read
CDEWG3401 the following view definition cannot be found error is received as a solution page. When multiple custom views associated with the page, loads in Case Manager client, and after solution deployment. Error Descri
Nov 29, 2021 / 2 min read
Multiple principals were found for the 'xxxxxx' principal name error has been logged in systemout.log file. This problem happens when ldap user tried to logon to IBM Case Manager or Content Navigator desktop that is, the
Nov 5, 2021 / 2 min read
Dynamic in basket filter in IBM Case Manager can be achieved using scrip adaptor which is illustrated in this post. However, in-basket widget loads when the dynamic filter is received so that the results that are shown i
Nov 2, 2021 / 3 min read
Auto populate date and time on a Case page is sometimes required. It is helpfulf to reduce time constraints for end users and make the system more effiecent. Environment: Case Manager 5.2.x / 5.3.x Content Navigator 2.0.
Sep 30, 2021 / 1 min read
There is a requirement that, whether the user could be taken to the case immediately after the Add Case action so that they could continue to add more content without having to go back to the case list and search for it.
Sep 11, 2020 / 3 min read
There is a requirement to validate attachment in IBM Case Manager Client (ICM) before dispatching the workflow to next node. Because sometimes, user skip attach document in the case. If you want to mandatory user must ad
Sep 9, 2020 / 2 min read
FNRPE2131090068E security attributes disallow access error received recently, when we did upgrade IBM FileNet P8 system to 5.2.1 level. We didn't upgrade IBM Case Manager and it was remained on version 5.1.1.0. After suc
Aug 17, 2020 / 1 min read
There is very good post about how to call complete() from In-Basket widget which illustrate well on developerswork post . Following are the steps to achieve this requirement: Open Page designer of In-Basket widget in IBM
Jul 30, 2019 / 2 min read
IBM Advanced Case Manager: In some cases, there is requirement that when user clicks a particular response button on Work Details Page in IBM advanced case manager Client a custom audit history has to be created along wi
Apr 16, 2019 / 2 min read
Sometimes, there is requirement that, when user add document in icm user has to fill document properties values again that are however same with case properties values. Following are the steps to achieve the requirement
Mar 25, 2019 / 2 min read
You can optionally enable email notification of workflow activities. Users can configure which notifications they want to receive and their preferred locale. For example, users can choose to be notified when work is assi
Jan 18, 2019 / 3 min read
In ICM 5.2.x / 5.3.x, you can simply hide or disable response button using script adaptor without removing it permanently from ICM . Following are the steps to achieve this requirement: Edit the Work Details page in ICM
Jan 11, 2019 / 1 min read
I've recent experienced a problem while using search template in IBM Case Manager Client (ICM). This issue arises after upgrading ICM from 5.1.1.x to 5.3.x in my case. Secondly, in our environment, CPE and XT on same JVM
Nov 13, 2018 / 2 min read
Sometimes, after upgrading your ICM environment to 5.2.1.x, when user login into ICM Client a window again prompted and asked for provide username and password again. IBM Content Navigator V2.0.2 is the prerequisite for
Aug 9, 2018 / 2 min read
Validate response button in IBM ICM requirement on Work Details Page . Once user clicks on complete response name than a popup window will open and will ask for confirmation. In case of yes, work item will be dispatched/
Jul 11, 2018 / 1 min read
Open external web page in icm caen be achieved when there is a requirement where user needs to open an another application (webpage) either from some hyperlink or response. How one can get and display case properties in
Jul 9, 2018 / 3 min read
In many cases when you have some certain requirement in Case Work Details page with requirement to forward/assign the "icm.model.Case.caseIdentifier from a script adaptor" property value from a widget to another website
Jul 9, 2018 / 1 min read
In many cases, when database or external application is also involved in ICM business process and we want to get the CASE ID from the Case Information widget and pass this value to the Website widget. This is the simples
Jul 6, 2018 / 4 min read