Display Related Cases in ICM 5.2.x & 5.3.x

One can use the Case List widget to display a list of all Related Cases cases on Case Work Details Page that are somehow related to the cases you're looking for. To achieve this requirement, you can visit https://www.ibm.com/developerworks/community/blogs/e8206aad-10e2-4c49-b00c-fee572815374/entry/displaying_related_cases_in_icm_5_2?lang=en for comprehensive solution and it is effective for both ICM 5.2 and 5.3 environments. Beside this, follow these step by step instructions:

• Add a case list widget to your Work Details page.
• Edit Case List Widget Event Broadcasting and uncheck the select case option. This ensures the case list does not interfere with case information widget.

• Add a Script Adapter widget to the hidden page area and enter the following script (Change _OtherProperty according to your requirement):

var solution = this.solution; var params = {}; var self = this; var prefix = solution.prefix; params.ObjectStore = solution.getTargetOS().id; var custID = payload.workItemEditable.propertiesCollection[prefix+"_OtherProperty"].value; console.log ("Other Property: ",custID); var caseObj = payload.workItemEditable.icmWorkItem.caseObject; caseObj.retrieveCachedAttributes(function(caseObject) { var caseID = caseObject.caseIdentifier; console.log ("Case ID: ",caseID); var criterion1 = new ecm.model.SearchCriterion({"id": prefix+"_OtherProperty", "name" : "OtherProperty","selectedOperator": "STARTSWITH", "defaultOperator": "STARTSWITH", "dataType": "xs:string"}); criterion1.value = custID ; criterion1.defaultValue = custID ; criterion1.setValues( [custID]); var criterion2 = new ecm.model.SearchCriterion({"id": "cmAcmCaseIdentifier", "name" : "Title", "anded": true, "selectedOperator": "NOTEQUAL", "defaultOperator": "NOTEQUAL", "dataType": "xs:string"}); criterion2.value = caseID; criterion2.defaultValue = caseID; criterion2.setValues( [caseID]); params.criterions = [criterion1, criterion2]; params.CaseType = ""; /* all case types */ params.solution = solution; var searchPayload = new icm.util.SearchPayload(); searchPayload.setModel(params); searchPayload.getSearchPayload(function(payload) { self.onBroadcastEvent("icm.SearchCases", payload); }); });

• Wire the inbound event of the Script adapter from the Page Container's send Work Item event.

• Save and close settings, deploy the solution and than open case from In-Basket, On Work Details  Page Case List widget will display relevant cases.