Validate response button in IBM ICM requirement on Work Details Page. Once user clicks on complete response name than a popup window will open and will ask for confirmation. In case of yes, work item will be dispatched/forwarded to next node and if selection is no work item remains open there and will not be …
July 11, 2018
One can use the Case List widget to display a list of all Related Cases cases on Case Work Details Page that are somehow related to the cases you’re looking for. To achieve this requirement, you can visit https://www.ibm.com/developerworks/community/blogs/e8206aad-10e2-4c49-b00c-fee572815374/entry/displaying_related_cases_in_icm_5_2?lang=en for comprehensive solution and it is effective for both ICM 5.2 and 5.3 environments. Beside this, …
July 10, 2018
Open external web page in icm caen be achieved when there is a requirement where user needs to open an another application (webpage) either from some hyperlink or response. How one can get and display case properties in a new window in a printable format from Case Work Details Page. What is a best way …
July 9, 2018
In many cases when you have some certain requirement in Case Work Details page with requirement to forward/assign the “icm.model.Case.caseIdentifier from a script adaptor” property value from a widget to another website widget or external webpage. First of all add website widget, rename it to some different on Case Work Details Page and wire its …
July 9, 2018
Unable to save or edit desktop settings in icn problem? Sometimes, When you’ve upgraded ICN from 2.0.3.x to 3.0.x version, desktops in ICN cannot be edited or save changes and you only have option to close settings without saving properly. Even though when you’re trying to create a new desktop, save/save and close buttons don’t …
July 9, 2018
In many cases, when database or external application is also involved in ICM business process and we want to get the CASE ID from the Case Information widget and pass this value to the Website widget. This is the simplest way to get caseid and display it on website or any custom page. Below are …
July 6, 2018
