icm5.3.x Archives - iparagons blog

IBM Case Manager Client Search Template Takes Time or Failed to Search Document

November 13, 2018

I’ve recent experienced a problem while using search template in IBM Case Manager Client (ICM). This issue arises after upgrading ICM from 5.1.1.x to 5.3.x in my case. Secondly, in our environment, CPE and XT on same JVM while, ICM and ICN are deployed on anther WAS profile. When tried to search document by providing metadata for that document, it takes some time first of all and after that, an exception occurred which is described below:

Problem:

Your request cannot processed. An error occurred on the Application Server Contact your system administration with the following information: FNRCD0009, CIWEB1016.

Environment:

WAS 8.5.5.x

ICM 5.3.x

ICN 3.0.x

CPE 5.2.x

Solution to resolve IBM Case Manager Search Template Loading:

Based on the error number FNRCD0009, CIWEB1016 I found this is an error related to Content Platform Engine (CPE) search (mostly text search).

Please perform the following steps:

1) Open the ICN web Admin console

2) Open Repositories

3) Select the affected repository

4) Connect to the repository as the repository admin

5) Open the Search tab

6) Increase the timeout setting x2 (e.g. 600)

7) Test the search template.

If it is still the same, go on and also following the following steps:

1) Increase the transaction lifetime timeout and the ORB Service timeout for WAS.

Open the WAS Admin console > Application server > Container Services > Transaction Service:

Set Total transaction lifetime timeout = 300

Open the WAS Admin console > Application server > Container Services > ORB Service:

Set Request timeout = 300

2)In the CPE server, increase the transaction lifetime timeout and the ORB Service timeout for the CPE application.

Open the WAS Admin console > CPE Server > Container Services > Transaction Service:

Set Total transaction lifetime timeout = 300

Open the WAS Admin console > CPE server > Container Services > ORB Service:

Set Request timeout = 300

Again, test the search in ICM client. Problem will be resolved.

Case Monitor Dashboard, IBM Case Manager (ICM)

No Data is Available for This Chart in IBM Case Monitor Dashboard 5.3.3.0

September 27, 2018

One can use the IBM Case Monitor Dashboard to view of business activities data that is specific to case management systems. This dashboard, which is an IBM Content Navigator desktop provides a dashboard that displays widgets that show case and task activity across solutions. You can use this data to review volume, find and eliminate bottlenecks, and ensure that operations are working efficiently and effectively.

The IBM Case Monitor Dashboard retrieves data for the solutions that are deployed to a target object store from the Case Analyzer store that you configure for that object store. In the dashboard, users can switch between Case Analyzer stores to obtain information about solutions in different target object stores.

Note: By default, any user who has access to the target object store has access to the IBM Case Monitor Dashboard.

To configure IBM Case Monitor Dashboard, you need to perform following tasks accordingly:

Prepare the database for the Case Analyzer store. You enter the database schema name when you configure and enable the Case Analyzer store by using the IBM Case Manager administration client.
Create the Case Analyzer store:

Log in to the IBM Case Manager administration client.
Under the domain, expand Object Stores and click the target object store in which you want to create the Case Analyzer store.
Click New Case Analyzer Store and enter the information for the new store.

3. Log in to the IBM Case Manager configuration tool and run the Register the Case Monitor Widgets Package task to add the IBM Case Monitor Dashboard desktop to IBM Content Navigator.

Once performed all of these steps while ICM installing or upgrading, try to add and process few test cases using ICM Client desktop and check after sometime either data is fetching or not. First of all data will be fetched successfully into Case Monitor Dashboard charts but in case of “no data is available for this chart“, you need to perform step 2 again.

Delete Case Analyzer Store using icmadmin desktop for target object store.
Recreate Case Analyzer Store by providing relevant data source and schema information.

After that, check the data using http://servername:9081/navigator?desktop=icmmonitor desktop. Data will be available for all of the relevant charts according to cases working in ICM Client as shown below:

Further details, please go to following IBM recommended Knowledge Center & tech note:

https://www.ibm.com/support/knowledgecenter/en/SSCTJ4_5.3.0/com.ibm.casemgmt.installing.doc/acmcp084.htm

https://www-01.ibm.com/support/docview.wss?uid=swg22004482

IBM FileNet Workplace XT

The solution cannot be Retrieved When Trying to Edit Solution from Process Designer in WorkplaceXT

September 25, 2018

The solution cannot be retrieved, possibly because it is not a version 5.2 solution error is generated in IBM FileNet WorkplaceXT when trying to open Process Designer. or trying to edit solution’s case type.

Cause:

The error occurs after Case Manager is upgraded from a previous version.
Case Manager Builder is configured to invoke Process Designer from Workplace XT.
The Workplace XT configuration has not been updated with the new version of the ICMSolutionEdit.jar file.

Environment:

ICM 5.2.x / 5.3.x

WorkplaceXT 1.1.5.2

Solution:

For the Workplace XT instance in a development pr production environment, additional configuration is required. These changes apply to the instance of Workplace XT that is used by Case Manager Builder.

To configure Workplace XT properly for editing solution in Process Designer for a development pr production environment, perform the following steps one by one:

On the IBM Case Manager server, navigate to the CaseManagement/WorkplaceXTConfig directory.
Copy the following files:

ICMSolutionEdit.jar
jaxb-api.jar
jaxb-impl.jar
weblogic.xml (only for WebLogic Server environments)
weblogic-application.xml (only for WebLogic Server environments)

3. On the Workplace XT server, navigate to WebClient/WorkplaceXT/WEB-INF/lib directory.

4. Paste the following files in the directory:

ICMSolutionEdit.jar
jaxb-api.jar
jaxb-impl.jar

5. For WebLogic Server systems, navigate to the WebClient/WorkplaceXT/WEB-INF directory and paste the copy of the weblogic.xml file into the directory.

6. For WebLogic Server systems, navigate to the WebClient/deploy/META-INF directory and paste the copy of the weblogic-application.xml file into the directory.

7. You must manually redeploy Workplace XT on the web application server.

8. Restart web application server and again try to open solution from IBM FileNet WorkplaceXT Process Designer, IT will, work properly and you will never be prompted again of “The solution cannot be retrieved, possibly because it is not a version 5.2 solution error is generated in Case Manager Builder when trying to open Process Designer”. Here is the screenshot once it will be successful.

For further details please visit the following IBM recommended knowledge center or tech notes:

https://www-01.ibm.com/support/docview.wss?uid=swg22005006

https://www.ibm.com/support/knowledgecenter/SSCTJ4_5.2.1/com.ibm.casemgmt.installing.doc/acmin141.htm

IBM Case Manager (ICM), IBM Case Manager Client

Validate Response Button in IBM Case Manager on Work Details Page

July 11, 2018

Validate response button in IBM ICM requirement on Work Details Page. Once user clicks on complete response name than a popup window will open and will ask for confirmation. In case of yes, work item will be dispatched/forwarded to next node and if selection is no work item remains open there and will not be dispatched. Do the following to achieve this requirement:

Validate Response Button in IBM ICM Steps:

Add a hidden script adaptor on Work Details Page.
Rename script adaptor according to yours, edit settings, and paste the following code

var coord = payload.coordination;
var workitemEdit = payload.workItemEditable;
var solution = this.solution;
var prefix = solution.getPrefix();
var currentCase = workitemEdit.getCase();
var selectedResponse = workitemEdit.getSelectedResponse();

_self = this;

require([“icm/base/Constants”, “icm/model/properties/controller/ControllerManager”,
“icm/model/properties/controller/types/AttachmentPropertyController”,”dojo/_base/lang”,”ecm/widget/dialog/ConfirmationDialog”], function(Constants, ControllerManager,AttPropCont,lang,Dialog){

if(coord){
coord.participate(Constants.CoordTopic.VALIDATE, function(context, complete, abort){

if(context[Constants.CoordContext.WKITEMRESPONSE] === “Complete” ||
context[Constants.CoordContext.WKITEMRESPONSE] === “Forward”)
{
var dia = new Dialog({title: “Confirmation Required”,
cancelButtonLabel: “No”,
text: “Are You Sure to ” +context[Constants.CoordContext.WKITEMRESPONSE],
onExecute: function() {
complete();
},
onCancel : function(){
abort({‘silent’:true});
}
});
dia.show();
}else{

complete();
}
});
}
});

Edit hidden script adaptor widget’s wiring with Page Container’s to Send work item.

Save and close widget settings, save and deploy solution. Test the solution. Validate response button in IBM ICM will work like below:

IBM Case Manager (ICM), IBM Case Manager Client

How to get icm.model.Case.caseidentifier from a Script Adaptor

July 9, 2018

In many cases when you have some certain requirement in Case Work Details page with requirement to forward/assign the “icm.model.Case.caseIdentifier from a script adaptor” property value from a widget to another website widget or external webpage.

First of all add website widget, rename it to some different on Case Work Details Page and wire its incoming event like;

Solution to get caseidentifier from a script adaptor:

Add hidden script adaptor on Case Work Details Page and add the following code (Modify as per your requirements):

console.log(“DEBUG-SampleScriptAdapter-ENTRY”);
var thisobj = this;
payload.workItemEditable.icmWorkItem.caseObject.retrieveCachedAttributes(
function(caseObject) {
console.log(“DEBUG-retrieveCachedAttributes-ENTRY”);
var caseID = caseObject.caseIdentifier;
console.log(“caseID: “+caseID);
var url = “http://icmserver.ibm.com/upload/upload.php?CASEID=”+caseID;
console.log(url);
thisobj.onBroadcastEvent(“icm.DisplayUrl”, url);
return url;
console.log(“DEBUG-retrieveCachedAttributes-EXIT”);
});
console.log(“DEBUG-SampleScriptAdapter-EXIT”);
// return payload;

Wire its incoming and outgoing wiring as described below:

Once these changes made, caseidentifier will be pass/assigned to website widget and results will be displayed on that website widget. e.g.

Note: this code is for both ICM 5.2.x and ICM 5.3.x. Complete details is mentioned on this tech note about case identifier https://www.ibm.com/docs/SSCTJ4_5.3.0/com.ibm.casemgmt.development.doc/acmdv119.htm

icm5.3.x

IBM Case Manager Client Search Template Takes Time or Failed to Search Document

Problem:

Environment:

Solution to resolve IBM Case Manager Search Template Loading:

No Data is Available for This Chart in IBM Case Monitor Dashboard 5.3.3.0

The solution cannot be Retrieved When Trying to Edit Solution from Process Designer in WorkplaceXT

Cause:

Environment:

Solution:

Validate Response Button in IBM Case Manager on Work Details Page

Validate Response Button in IBM ICM Steps:

How to get icm.model.Case.caseidentifier from a Script Adaptor

Solution to get caseidentifier from a script adaptor:

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