There is a requirement that, whether the user could be taken to the case immediately after the Add Case action so that they could continue to add more content without having to go back to the case list and search for it. To implement this, please visit this tech note: https://www.ibm.com/support/pages/opening-case-after-creation Similarly, you can also …
September 11, 2020
There is a requirement to validate attachment in IBM Case Manager Client (ICM) before dispatching the workflow to next node. Because sometimes, user skip attach document in the case. If you want to mandatory user must add document before clicking on particular step than attachment validation in IBM Case Manager can be achieved be performing …
September 9, 2020
FNRPE2131090068E security attributes disallow access error received recently, when we did upgrade IBM FileNet P8 system to 5.2.1 level. We didn’t upgrade IBM Case Manager and it was remained on version 5.1.1.0. After successful upgrade, It took too much time to populate Add Case list, Cases tab, and In-Baskets when trying to access IBM Case …
August 17, 2020
Since Content Navigator (ICN) 3.0.7 and its interim fix 3.0.7.001 has been released which is compatible with Content Platform Engine (CPE) 5.5.4.x. After upgraded to ICN 3.0.7.001 version, when tried to open case details page in Case Manager Client desktop, IBM case manager timeline visualizer widget generated an exception which is logged in systemout.log: A …
March 10, 2020
java.lang.reflect.invocationtargetexception exception is received while creating or enabling case history store in ibm case manager configuration desktop. After upgrading IBM Content Navigator 2.0.3.7 and IBM Case Manager 5.2.1.7, an exception occurred while creating and enabling case history store in IBM Content Navigator icmadmin desktop for Case Manager which is: Caused by: java.lang.reflect.invocationtargetexception at filenet.vw.server.rpc.BaseCHASession.executeRPC(BaseCHASession.java:170 Below is …
January 17, 2020
FNRPA0024E The Content Platform Engine is not available or the connection definition is inaccurate error generated in filenet p8 when logon into Case Manager Builder. As described in below screenshot: Here is the error description in systemout.log file: [1/12/20 19:40:24:312 PKT] 0000001f handler E com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger error FNRPA0024E The Content Platform Engine is not available or …
January 17, 2020
As mentioned in last post about document conversion into view-able format problem in IBM Content Navigator 3.0.6. Clearly described, you have to revert it back to ICN 3.0.5.x version because according to ibm filenet compatibility matrix report it does not support IBM Case Manager 5.3.3.3 version yet. Now, ICN fix pack 3.0.6.1 has been released which …
August 17, 2019
There is very good post about how to call complete() from In-Basket widget which illustrate well on developerswork post. Following are the steps to achieve this requirement: Open Page designer of In-Basket widget in IBM Case Manager Builder. Add custom menu on In-Basket widget settings. Select action type Event Action and name Label Complete(s) Case …
July 30, 2019
Case manager tasks of work items one way or another got into the Conductor (exception) queue. How can we get case manager tasks that are failed back to the previously failed step in the running workflow? As a PE administrator, you can use the ibm process administrator to query the affected work items in the …
May 2, 2019
IBM Advanced Case Manager: In some cases, there is requirement that when user clicks a particular response button on Work Details Page in IBM advanced case manager Client a custom audit history has to be created along with time stamp and user’s name in the history tab. Following are steps to achieve this: Environment: ICM …
April 16, 2019
