IBM Advanced Case Manager: In some cases, there is requirement that when user clicks a particular response button on Work Details Page in IBM advanced case manager Client a custom audit history has to be created along with time stamp and user’s name in the history tab. Following are steps to achieve this: Environment: ICM …
April 16, 2019
Sometimes, there is requirement that, when user add document in icm user has to fill document properties values again that are however same with case properties values. Following are the steps to achieve the requirement Copy Case properties values to document class: Open Case Manager Builder first, create a Case Document Type, and add properties …
March 25, 2019
You can optionally enable email notification of workflow activities. Users can configure which notifications they want to receive and their preferred locale. For example, users can choose to be notified when work is assigned or when work is approaching or passes a deadline. Configure email notification on the workflow system, in IBM Content Navigator and …
January 18, 2019
In ICM 5.2.x / 5.3.x, you can simply hide or disable response button using script adaptor without removing it permanently from ICM. Following are the steps to achieve this requirement: Edit the Work Details page in ICM Builder. Add a new script adaptor and named it unique. Paste the following code: var editable = payload.workItemEditable;if …
January 11, 2019
The solution cannot be retrieved exception when open solution in process designer. When a user tries to open and edit an IBM Case Manager V5.3.3 solution with Process Designer, the solution will not open and the following error will be logged in the application server logs: SystemOut O CIWEB.CPEAppletsPlugin Error: [p8admin(unknown) @ xx.x.xxx.xxx] com.ibm.ecm.cpea.CPEApplets.CPEAppletListenerPluginService.execute() The …
December 24, 2018
I’ve recent experienced a problem while using search template in IBM Case Manager Client (ICM). This issue arises after upgrading ICM from 5.1.1.x to 5.3.x in my case. Secondly, in our environment, CPE and XT on same JVM while, ICM and ICN are deployed on anther WAS profile. When tried to search document by providing …
November 13, 2018
Case history tab is slow sometimes in case management software (ICM), when viewing the History tab in the Case Information widget in IBM Case Manager Client, if the case has a large number of case history records associated with it and the Event table in Content Engine has a large number of records, the views …
November 6, 2018
One can use the IBM Case Monitor Dashboard to view of business activities data that is specific to case management systems. This dashboard, which is an IBM Content Navigator desktop provides a dashboard that displays widgets that show case and task activity across solutions. You can use this data to review volume, find and eliminate …
September 27, 2018
After upgrading or applying IBM Case Manager V5.3.3-IF001 (5.3.3.0.1), rule(s) deployment fails when you deploy your case management solution. When you deploy your case management solution that contains rules, the deployment will fail, and you might see an error similar to the following logged: [9/26/18 12:37:14:086 GMT] 000001c5 api E com.ibm.casemgmt.api error FNRPA0624E The rules …
September 27, 2018
Sometimes, after upgrading your ICM environment to 5.2.1.x, when user login into ICM Client a window again prompted and asked for provide username and password again. IBM Content Navigator V2.0.2 is the prerequisite for IBM Case Manager V5.2.0. If you try to install and use IBM Case Manager with an instance of IBM Content Navigator …
August 9, 2018
