IBM Cognos

Cannot Install Cognos BI Using issetup on Linux

March 16, 2020

After downloading and trying to install IBM Cognos Real Time Monitoring in gui or graphical mode, it generates error:

Cannot install Cognos BI using issetup on Linux. libXm.so.4 is missing

./issetup: error while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory

cannot_install_cognos_bi_using_issetup_on_linux

Environment:

  • WebSphere Application Server (WAS) 9.0.0.7
  • Cognos Real Time Monitoring (RTM) 10.2.1
  • Case Manager (ICM) 5.3.3.5
  • Oracle 11g 11.2.2.0.1

Solution:

For Cognos 10.2, you must install both the 32-bit and 64-bit OpenMotif packages.

  • openmotif.x86_64 (RHEL)
  • openmotif.i686 (RHEL6)
libxm.so.4_missing
  • Run issetup command again.
  • Installer will be prompted properly without any error as demonstrated in below screenshot:
cognos_10.2.1_supported_environments

For more details, please visit these tech notes:

1 Comment

  • Reply kavya July 23, 2020 at 4:28 pm

    Great read! Thank you for such useful insights.

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