IBM Case Manager Client

IBM Case Manager Client Search Template Takes Time or Failed to Search Document

November 13, 2018

I’ve recent experienced a problem while using search template in IBM Case Manager Client (ICM). This issue arises after upgrading ICM from 5.1.1.x to 5.3.x in my case. Secondly, in our environment, CPE and XT on same JVM while, ICM and ICN are deployed on anther WAS profile. When tried to search document by providing metadata for that document, it takes some time first of all and after that, an exception occurred which is described below:

ibm-case-manager-search-error

Problem:

Your request cannot processed. An error occurred on the Application Server Contact your system administration with the following information: FNRCD0009, CIWEB1016.

Environment:

WAS 8.5.5.x

ICM 5.3.x

ICN 3.0.x

CPE 5.2.x

Solution:

Based on the error number FNRCD0009, CIWEB1016 I found this is an error related to Content Platform Engine (CPE) search (mostly text search).

Please perform the following steps:

1) Open the ICN web Admin console

2) Open Repositories

3) Select the affected repository

4) Connect to the repository as the repository admin

5) Open the Search tab

6) Increase the timeout setting x2 (e.g. 600)

7) Test the search template.

If it is still the same, go on and also following the following steps:

1) Increase the transaction lifetime timeout and the ORB Service timeout for WAS.

Open the WAS Admin console > Application server > Container Services > Transaction Service:

Set Total transaction lifetime timeout = 300

Open the WAS Admin console > Application server > Container Services > ORB Service:

Set Request timeout = 300

2)In the CPE server, increase the transaction lifetime timeout and the ORB Service timeout for the CPE application.

Open the WAS Admin console > CPE Server > Container Services > Transaction Service:

Set Total transaction lifetime timeout = 300

Open the WAS Admin console > CPE server > Container Services > ORB Service:

Set Request timeout = 300

Again, test the search in ICM client. Problem will be resolved.

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