IBM FileNet Workplace XT

Cannot Open the Process Configuration Console and Process Administrator in IBM FileNet Workplace XT

October 16, 2018

Sometimes after applying XT FP 1.1.5.; Prcess Designer (PD), Process Configuration Console (PCC), and Process Administrator (PA) can not be launched  or open using ibm filenet workplace xt. When user tries to open or launch PD, PCC, and PA, it goes on hanging state and it couldn’t proceed further as mentioned below:

ibm filenet workplace xt

This is caused by an inconsistency in the applet properties file. To resolve this issue, the following file will need to be modified:

<ROOT>IBM\FileNet\WebClient\WorkplaceXT\WEB-INF\appletParameters.properties

For each instance of javaapi.jar on any entry in this file, add a corresponding entry for Jace.jar. For example you may see the following:

# PE Applets Default jar/versions
pe/trusted=pe, pe3pt, psclient, javaapi, wcm, peResources
pe/archive=wcm.jar, wcmResources.jar, pe.jar, psclient.jar, psResources.jar, peResources.jar, pe3pt.jar, javaapi.jar, p8cjares.jar

  • Append to the following:

# PE Applets Default jar/versions
pe/trusted=pe, pe3pt, psclient, javaapi, Jace, wcm, peResources
pe/archive=wcm.jar, wcmResources.jar, pe.jar, psclient.jar, psResources.jar, peResources.jar, pe3pt.jar, javaapi.jar, Jace.jar, p8cjares.jar

  • Once appletParameters.properties has been modified, rebuild the EAR file using the tools in the <ROOT>IBM\FileNet\WebClient\deploy directory.
  • After rebuilding the ear file, redeploy the application to the Application Server.
  • After successfully redeploying the ear file the Java applets should now open successfully using ibm filenet workplace xt.

Environment:

Content Platform Engine (CPE) 5.2.xWebSphere Application Server (WAS) 7.0.0.23 / 8.5.5.xIBM FileNet Workplace XT 1.1.5.2

Attached is readme.txt file. To download click here.

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2 Comments

  • Reply Sami November 8, 2018 at 4:48 pm

    Hi,

    I have the same problem exactly, WorkplaceXT is deployed already on client servers and file appletParameters.properties already include Jace.

    The only difference that appletParameters.properties file don’t have “pe/trusted=pe, pe3pt, psclient, javaapi, Jace, wcm, peResources” line .. should I include this line too ?

    Other applets are working fine, only process related applets not working.
    I checked permissions and there’s no problem in them, also I’m using HTTP not HTTPS

    Kindly advice and thanks in advance…
    Regards

  • Reply Junaid Azam November 12, 2018 at 1:37 pm

    Hi SAMI,

    Can you please share appletParameters.properties file. Secondly, you must need to append/replace accordingly following lines:
    # PE Applets Default jar/versions
    pe/trusted=pe, pe3pt, psclient, javaapi, Jace, wcm, peResources
    pe/archive=wcm.jar, wcmResources.jar, pe.jar, psclient.jar, psResources.jar, peResources.jar, pe3pt.jar, javaapi.jar, Jace.jar, p8cjares.jar

    Note: This line must be included:
    pe/trusted=pe, pe3pt, psclient, javaapi, Jace, wcm, peResources for opening applets successfully.
    Once done, recreate WAR and EAR files.
    Redeploy XT on WAS and verify please. If you still hang on, let me know. Thanks.

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