icn Archives - iparagons blog

IBM Content Navigator Pagination

October 9, 2020

IBM Content Navigator pagination limit setting will be implemented in this post. When browsing a folder within IBM Content Navigator (ICN), 200 results are shown per page by default. Even though folder or search results contain more than 200 values. Here is the description:

Environment:

IBM Content Navigator 2.0.3.x
IBM Content Navigator 3.0.x

Solution:

You can configure the page size (the number of items retrieved) on the ICN server by setting a pageSize environment variable at OS level. Do the following for ibm content navigator pagination settings:

Edit vi /root/.bash_profile and amend.

pageSize=1000; export pageSize;

save and close.
The application server where ICN is deployed must be restarted after the environment variable is defined in order to take effect.

Once done, you will see status bar will show the exact values in ICN desktop as described in below screenshot:

For details, please visit these tech notes.

IBM Case Manager (ICM), IBM Case Manager Client

Configuring IBM Case Manager Email Notification

January 18, 2019

You can optionally enable email notification of workflow activities. Users can configure which notifications they want to receive and their preferred locale. For example, users can choose to be notified when work is assigned or when work is approaching or passes a deadline. Configure email notification on the workflow system, in IBM Content Navigator and in the Case Manager Client.

Enabling notification in the Administration Console for Content Platform Engine

Before you can enable email notification on your Content Platform Engine system,you must specify a language pack. You specify the language pack and enable notification by using the Administration Console for Content Platform Engine.

To enable notifications do the following accordingly:

Log in to Administration Console for Content Platform Engine.
Expand Object stores, right-click your target object store, and click Administrative>Workflow System.
Click the Language Packs tab, and click New.
Add your language pack.
- Select your locale from the drop down menu. The locale selection will auto fill the date time mask.
- Enter the Content Platform Engine template path. The default email template directory is <install_path>/IBM/FileNet/ContentEngine/tools/PE/msg/en.
Save your changes.
Configure the Remote Servers settings:
- Click the Remote Servers tab.
- Check the Enable email notification check box.
- Enter the host name and port values for your SMTP server.
- Provide email ID as the sender of your notifications.
- Mention login ID and password for the system user that logs into the server and sends the notification.
- Save your changes.
Click the Advanced tab.
In the server list, change the value for the CacheSyncFixupEmailsetting to false. The default value for this setting is true.
Save your changes.

ibm_case_manager_language_pack_tab_acce1

Enabling notification in IBM Content Navigator

Log in to IBM Content Navigator as an administrator. Enter the following URL in a browser: http://server:port/navigator server is the IBM Content Navigator server name or IP address. Port is the IBM Content Navigator port number.
Navigate to Repositories>Your target object store>General, and click Connect.
In the Configuration Parameters tab, make sure that the Workflow connection point field contains a valid value.
Navigate to Desktops>Case Manager>Edit.
On the Appearance tab, Select Work as a feature, and make sure that the target object store is specified as the default repository.
On the General tab, in the Additional Settings pane, select Enable this desktop for FileNet P8 workflow email notification.
Save your changes.

Enabling notification in Case Manager Client

Log in to the Case Manager Client by accessing the default IBM Case Manager desktop from a browser: http://server_name:port/navigator/?desktop=icm
Open the Work view and click Preferences.
Enter the email address where you want to receive notifications.
Use the On radio buttons to select the events for which you want to receive notification.
Save your changes.

Once you done these settings steps by step, try to create a new case in ibm case manager client. After adding case you will see an email notification will send to recipient that you define earlier in ibm case manager client as mentioned below:

For details, please visit to this tech note: https://www-01.ibm.com/support/docview.wss?uid=swg27039122&aid=1

IBM Content Navigator (ICN)

Desktop Cannot be Found Error in IBM ICN Integrated IBM FileNet P8

November 15, 2018

There was an issue reported today when IBM Content Navigator (ICN) integrated with IBM FileNet P8 was running smoothly than suddenly when tried to open any of ICN desktops; icm, admin, icmadmin there was a window appears where it was mentioned that,

the desktop cannot be found. Ask your system administration to review web application server log file for information about why the desktop cannot be found.

Even though, navigator application was running absolutely fine in WAS administration console. Below is the problem screenshot:

Diagnosing the problem

From the ICN SystemOut.log, the following exception is happening after opening url of Admin/icm/icmadmin/ier desktops:

[11/15/18 11:21:27:171 PKT] 000000ec SystemOut O [11/15/18 11:21:27:171 PKT] 000000ec SystemOut O CIWEB Error: [ ] null.processCleanup() There was a SQL configuration error. org.apache.commons.configuration.event.ConfigurationErrorEvent[source=com.ibm.ecm.configuration.DatabaseConfiguration@d92c6d5c]
[11/15/18 11:21:27:171 PKT] 000000ec SystemOut O [11/15/18 11:21:27:171 PKT] 000000ec SystemOut O CIWEB Error: [ ] com.ibm.ecm.configuration.DatabaseConfiguration.getProperty() key = settings.navigator.default
java.sql.SQLException: ORA-28001: the password has expired
DSRA0010E: SQL State = 99999, Error Code = 28,001
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:445)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:389)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:382)
at oracle.jdbc.driver.T4CTTIfun.processError(T4CTTIfun.java:600)
at oracle.jdbc.driver.T4CTTIoauthenticate.processError(T4CTTIoauthenticate.java:445)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:450)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:192)
at oracle.jdbc.driver.T4CTTIoauthenticate.doOAUTH(T4CTTIoauthenticate.java:380)
at oracle.jdbc.driver.T4CTTIoauthenticate.doOAUTH(T4CTTIoauthenticate.java:760)
at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:401)
at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:546)
at oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:236)
at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:521)
at oracle.jdbc.pool.OracleDataSource.getPhysicalConnection(OracleDataSource.java:280)
at oracle.jdbc.pool.OracleDataSource.getConnection(OracleDataSource.java:207)
at oracle.jdbc.pool.OracleConnectionPoolDataSource.getPhysicalConnection(OracleConnectionPoolDataSource.java:139)
at oracle.jdbc.pool.OracleConnectionPoolDataSource.getPooledConnection(OracleConnectionPoolDataSource.java:88)
at oracle.jdbc.pool.OracleConnectionPoolDataSource.getPooledConnection(OracleConnectionPoolDataSource.java:70)
at com.ibm.ws.rsadapter.spi.InternalGenericDataStoreHelper$1.run(InternalGenericDataStoreHelper.java:1366)
at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:118)
at com.ibm.ws.rsadapter.spi.InternalGenericDataStoreHelper.getPooledConnection(InternalGenericDataStoreHelper.java:1385)
at com.ibm.ws.rsadapter.spi.WSRdbDataSource.getPooledConnection(WSRdbDataSource.java:2154)
at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.getConnection(WSManagedConnectionFactoryImpl.java:1802)
at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.createManagedConnection(WSManagedConnectionFactoryImpl.java:1572)
at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.createManagedConnection(WSManagedConnectionFactoryImpl.java:1128)
at com.ibm.ejs.j2c.FreePool.createManagedConnectionWithMCWrapper(FreePool.java:2168)
at com.ibm.ejs.j2c.FreePool.createOrWaitForConnection(FreePool.java:1838)
at com.ibm.ejs.j2c.PoolManager.reserve(PoolManager.java:3835)
at com.ibm.ejs.j2c.PoolManager.reserve(PoolManager.java:3111)
at com.ibm.ejs.j2c.ConnectionManager.allocateMCWrapper(ConnectionManager.java:1548)
at com.ibm.ejs.j2c.ConnectionManager.allocateConnection(ConnectionManager.java:1031)
at com.ibm.ws.rsadapter.jdbc.WSJdbcDataSource.getConnection(WSJdbcDataSource.java:646)
at com.ibm.ws.rsadapter.jdbc.WSJdbcDataSource.getConnection(WSJdbcDataSource.java:613)
at org.apache.commons.configuration.DatabaseConfiguration.getConnection(DatabaseConfiguration.java:632)
at com.ibm.ecm.configuration.DatabaseConfiguration._getProperty(DatabaseConfiguration.java:821)
at com.ibm.ecm.configuration.DatabaseConfiguration.getProperty(DatabaseConfiguration.java:788)
at org.apache.commons.configuration.AbstractConfiguration.getStringArray(AbstractConfiguration.java:1081)
at org.apache.commons.configuration.AbstractConfiguration.getProperties(AbstractConfiguration.java:607)
at org.apache.commons.configuration.AbstractConfiguration.getProperties(AbstractConfiguration.java:584)
at com.ibm.ecm.configuration.ConfigurationObject.load(ConfigurationObject.java:245)
at com.ibm.ecm.configuration.SettingsConfig.load(SettingsConfig.java:226)
at com.ibm.ecm.configuration.ConfigurationObject.<init>(ConfigurationObject.java:105)
at com.ibm.ecm.configuration.SettingsConfig.<init>(SettingsConfig.java:194)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:83)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:57)
at java.lang.reflect.Constructor.newInstance(Constructor.java:437)
at com.ibm.ecm.configuration.Config._getConfiguration(Config.java:1445)
at com.ibm.ecm.configuration.Config.getConfiguration(Config.java:1498)
at com.ibm.ecm.configuration.Config.getSettingsConfig(Config.java:529)
at com.ibm.ecm.configuration.Config.getSettingsConfig(Config.java:509)
at com.ibm.ecm.configuration.ConfigWrapper.getSettingsConfig(ConfigWrapper.java:723)
at com.ibm.ecm.configuration.ApplicationConfig.getSettingsConfig(ApplicationConfig.java:638)
at com.ibm.ecm.configuration.LoggingConfigThread.run(LoggingConfigThread.java:70)

Environment:

WAS 8.5.x

ICN 3.0.x

ICM 5.3.x

Oracle 11g

Solution:

This problem occurred when icn schema password expired or user locked.

Stop IBM FileNet P8 services.
Unlock icn schema by performing following:

SELECT username, account_status FROM DBA_USERS;

ALTER profile DEFAULT limit PASSWORD_REUSE_TIME unlimited;
ALTER profile DEFAULT limit PASSWORD_LIFE_TIME unlimited;

ALTER USER ICN_USER ACCOUNT UNLOCK IDENTIFIED BY password;

Start services and try to connect to icn desktops again. It will work fine.

Daeja ViewOne

Adding IBM Daeja Viewone MS Office Entitlements 4.1.x

August 1, 2018

How do one can add entitlements to the IBM Daeja ViewONE V4.1 and later, that is integrated in IBM Content Navigator, IBM FileNet Workplace XT, or IBM Production Imaging Edition?

Basically an integrated version of the IBM Daeja ViewONE (Pro / Virtual) is installed with a predefined set of entitlements. Certain features, such as the ability to permanently redact documents, might not be enabled. You can manually add entitlements to use these additional features especially to view MS Office documents.

Here is the problem description while opening MS Office documents in Daeja ViewOne:

To resolve above mentioned problem, perform the following steps:

You need to add entitlements to IBM Daeja ViewONE Professional Edition and IBM Daeja ViewONE Virtual Edition by using the IBM Daeja ViewONE Entitlement tool.

The additional entitlements available for the IBM Daeja ViewONE Professional Edition are:

IBM Daeja ViewONE Professional Permanent Redaction Server Module
IBM Daeja ViewONE Professional Module for Microsoft Office

To download entitlements from Fix Central:

Log in to Fix Central.
From the Product Group list, select Enterprise Content Manager.
From the Select from Enterprise Content Manager list, select any IBM Daeja ViewONE edition.
From the Installed Version list, select All.
From the Platform list, select All and then click Continue.
Select Browse for fixes and click Continue.
On the Select fixes page, select DaejaViewONEEntitlementTool and click Continue to download the software.
You can download DaejaViewONEEntitlementTool jar files from here.

Note: Please make sure You must be using IBM Content Navigator, V2.0.3 or later.

Before adding entitlements, backup the following configuration files, which are updated when you add entitlements to the IBM Daeja ViewONE viewer.

IBM Content Navigator
<navigator_install_path>\configure\explodedformat\navigator\applets\iviewpro\FnJavaV1Files\lic.v1
<navigator_install_path>\configure\explodedformat\navigator\WEB-INF\lic-server.v1
<navigator_install_path>\configure\explodedformat\navigator\WEB-INF\lic-server-virtual.v1
IBM FileNet Application Engine
<workplace_install_path>\FileNet\AE\Workplace\FnJavaV1Files\lic.v1

IBM FileNet Workplace XT
<workplaceXT_install_path>\FileNet\WebClient\WorkplaceXT\FnJavaV1Files\lic.v1

IBM Production Imaging Edition
<pie_install_path>\FileNet\WebClient\WorkplaceXT\iviewpro\FnJavaV1Files\lic.v1
<pie_install_path>\FileNet\WebClient\WorkplaceXT\WEB-INF\lic-server.v1

Add entitlements

Create a new directory and copy the daeja_viewone_entitlement.jar file to this directory.
In a command shell, change to the created directory and run the IBM Daeja ViewONE Entitlement tool on each configuration file by using the following command syntax. The full commands for each entitlement are shown later.

java -jar daeja_viewone_entitlement.jar in=<navigator_install_path>\configure\explodedformat\navigator\applets\iviewpro\FnJavaV1Files\lic.v1 entitlement=office -force

java -jar daeja_viewone_entitlement.jar in=<navigator_install_path>\configure\explodedformat\navigator\WEB-INF\lic-server.v1 entitlement=office -force

java -jar daeja_viewone_entitlement.jar in=<navigator_install_path>\configure\explodedformat\navigator\WEB-INF\lic-server-virtual.v1 entitlement=redaction -force

The IBM Daeja ViewONE Entitlement tool updates the configuration files with the entitlements.

Once done, Restart WAS, clear cache, and open MS office documents again in ICN, documents will be shown in IBM Daeja ViewOne like this;

For further details, please go to following links:

IBM Content Navigator (ICN)

IBM Content Navigator 3.0.4 Recycle Bin Feature Configuration

July 30, 2018

There is a new feature that is introduced in IBM Content Navigator (ICN) 3.0.4 of Recycle bin. When enabled, users can place documents into the Recycle Bin and remove them or restore them at a later time. Each user has a personal recycle bin. Here is the tech note which described best https://www-01.ibm.com/support/docview.wss?uid=ibm10715845&myns=swgother&mynp=OCSSEUEX&mync=E&cm_sp=swgother-_-OCSSEUEX-_-E while steps along with their configuration screenshots are described below:

Installing the Recycle Bin plug-in

Log into IBM Content Navigator and open the Administration desktop
Go to Plug-Ins in the Administration desktop.
For New Plug-in, enter the RecycleBinPlugin.jar full path in the “JAR file path” and click the “Load” button. The RecycleBinPlugin.jar can be found in <ICN_INSTALL_HOME>\plugins.
The following actions should be displayed: “Move to Recycle Bin”, “Refresh”, “Delete All”, “Delete”, and “Restore”.
Click Save.

Enabling the Recycle Bin on the repository

To enable the Recycle Bin feature, you must have permission to create a class and a property template. An administration user is preferred.

Open the Recycle Bin plug-in, and then scroll to the bottom. There is a drop-down list for selecting a repository. Select the repository on which you want to enable Recycle Bin.
A login window displays. Log into the repository.
By default, Recycle Bin is not enabled on a repository. Select “Enable” to enable Recycle Bin on the repository.
You can optionally define a sweep policy by specifying an expiration date, which will allow the system to automatically remove all documents older than the date you specify.

Configuring a desktop for Recycle Bin

Open your desktop and go to Menus in the administration desktop.
Locate and then select the “Default document context menu.” Search “default document” by filtering.
Click the Copy button on the toolbar.
Give the copied menu a name, such as “Document Context Menu with recycle bin.” Add the “Move to Recycle Bin” action from the available list to the selected list. Save your changes.
(Optional) If want to use Recycle Bin in the team space feature, repeat step 2-4 with “Default teamspace content list context menu” menu.
Go to Desktops in the administration desktop and edit your desktop.
Go to the “Menus” tab and find “Document context menu.”
Select “Document Context Menu with recycle bin” from the drop-down list, and then save your changes.
(Optional) To use Recycle Bin in the team space feature, change the “Teamspace content list context menu” to the newly created custom team space menu.
Go to the “Layout” tab and select “Recycle Bin” from the feature list.
Select a repository in the feature configuration. Only repositories with Recycle Bin enabled are listed. Select at least one repository and set the default repository.
Save the desktop.

Refresh your browser. You will see the “Recycle Bin” in the feature list. You will also see the “Move to Recycle Bin” menu when you right-click on a document. You can remove everything from your recycle bin by selecting “Delete All,” and provided you have the Delete permission.

IBM Content Navigator (ICN)

Unable to Save or Edit Desktop Settings in ICN 3.0.3

July 9, 2018

Unable to save or edit desktop settings in icn problem? Sometimes, When you’ve upgraded ICN from 2.0.3.x to 3.0.x version, desktops in ICN cannot be edited or save changes and you only have option to close settings without saving properly. Even though when you’re trying to create a new desktop, save/save and close buttons don’t respond.

In this scenario, there is nothing captured in logs files but when you try to run icn in debug mode, in java console it through TypeError: button is undefined and TypeError: this._adminAccessConfig is null like here:

Solution for Unable to Save or Edit Desktop settings in ICN:

To solve this problem please perform the following steps:

Backup and then delete the following from the web-inf/classes folder:
/com
/netscape
/org
wcversion.properties
Once the directories are removed, un-deploy Content Navigator and clear the Websphere cache.
Then run the following ICN Configuration and Deployment steps again:-

Configure the IBM Content Navigator Web Application
Build the Web Application
Deploy the Web Application

Try to edit desktop again, now you can easily edit and modify desktop settings for ICM desktops and can create new ones as well. For more details, please visit this tech note.

icn

IBM Content Navigator Pagination

Environment:

Solution:

Configuring IBM Case Manager Email Notification

Enabling notification in the Administration Console for Content Platform Engine

Enabling notification in IBM Content Navigator

Enabling notification in Case Manager Client

Desktop Cannot be Found Error in IBM ICN Integrated IBM FileNet P8

Diagnosing the problem

Environment:

Solution:

Adding IBM Daeja Viewone MS Office Entitlements 4.1.x

IBM Content Navigator 3.0.4 Recycle Bin Feature Configuration

Installing the Recycle Bin plug-in

Unable to Save or Edit Desktop Settings in ICN 3.0.3

Solution for Unable to Save or Edit Desktop settings in ICN:

Subscribe