How to make comments required to capture a comment when a user chooses to process a work item with a particular response? For example, if a work item is Rejected or approved, you must enter a reason for its approval or rejection that will be part of the case history. Environment: Case Manager 5.2.x / …
December 16, 2021
CDEWG3401 the following view definition cannot be found error is received as a solution page. When multiple custom views associated with the page, loads in Case Manager client, and after solution deployment. Error Description: CDEWG3401 The following view definition cannot be found. Contact your system administrator to ensure that the solution is deployed correctly and …
November 29, 2021
Multiple principals were found for the ‘xxxxxx’ principal name error has been logged in systemout.log file. This problem happens when ldap user tried to logon to IBM Case Manager or Content Navigator desktop that is, the user ID or password is not valid for the server. Here is the screenshot of the error: Environment: Case …
November 5, 2021
Dynamic in basket filter in IBM Case Manager can be achieved using scrip adaptor which is illustrated in this post. However, in-basket widget loads when the dynamic filter is received so that the results that are shown in the in-basket widget already are filtered to the case worker. Environment: Case Manager 5.2.1.x / 5.3.3.x Content …
November 2, 2021
Multi value property cannot be added / assigned into In-Baskets in IBM Case Manager (ICM) or Business Automation Workflow (BAW). Problem: While, developing and designing a solution in Case Builder, following problem has been identified or occurred: First of all, create a multi value property in properties section of Builder. Set its datatype either to …
November 1, 2021
DBExecute system function basically a step or a parameter that can be used to run a stored procedure in a specific database. Before you run the workflow with the DbExecute system function, use Process Configuration Console to define the DbExecute connection in the workflow system properties first. Obeviously, any database stored procedure that will be …
November 1, 2021
Auto populate date and time on a Case page is sometimes required. It is helpfulf to reduce time constraints for end users and make the system more effiecent. Environment: Case Manager 5.2.x / 5.3.x Content Navigator 2.0.3.x / 3.0.x Content Platform Engine 5.2.x / 5.5.x WebSphere Application Server 8.5.x / 9.0.x Solution: Performing the following …
September 30, 2021
Using Case Manager administration client unable to deploy a solution. Additionally, an exception is thrown whlie deploying solution from administration client desktop. Environment: Case Manager 5.3.3.x Content Navigator 3.0.6.x / 3.0.7.x Content Platform Engine 5.5.x WebSphere Application Server 9.0.5.x Following exception is captured in systemout.log file: Exception [3/19/21 10:21:48:216 PKT] 000000ee SystemErr R CIWEB.ICMAdminClientPlugin Error: …
March 19, 2021
In IBM Case Manager Client, task that contains the rule step failed with error of The task failed because of the following error work performer exception which is written to the pesvr_system.log file during rule execution. Problem Description: CMExecute[1].int2vm13cmtosuser.FNTARGETDS_1 .ICM_RuleOperations.P8Admin [ TST_TESTCALCULATION: 93A2C03B20B4314BA02B16087B5BFD3F:Workflow: executeRule] FAILED.; Exception: java.lang.InterruptedExceptionat java.lang.Object.wait(Native Method)at java.lang.Object.wait(Object.java:485)at ilog.rules.res.xu.ruleset.internal.IlrRulesetProvider.getRuleset(IlrRulesetProvider.java:213)at ilog.rules.res.xu.spi.IlrManagedXUConnection.createEngineManager (IlrManagedXUConnection.java:1443)at ilog.rules.res.xu.spi.IlrManagedXUConnection.getEngineManager (IlrManagedXUConnection.java:1319)at …
March 5, 2021
As stated on the ibm lifecycle support, IBM Case Manager end of support (EOS) is on 30 April, 2021. Product detail of EoS can be verify on https://www.ibm.com/support/lifecycle/details?q45=D239394Q65673E56 while here is the screenshot for information please: Business Automation Workflow (BAW) is the product that has replaced IBM Case Manager (ICM). Customers who have not installed …
February 18, 2021
