January 2019

IBM Case Manager (ICM), IBM Case Manager Client

Configuring IBM Case Manager Email Notification

January 18, 2019

You can optionally enable email notification of workflow activities. Users can configure which notifications they want to receive and their preferred locale. For example, users can choose to be notified when work is assigned or when work is approaching or passes a deadline. Configure email notification on the workflow system, in IBM Content Navigator and in the Case Manager Client.

Enabling notification in the Administration Console for Content Platform Engine

Before you can enable email notification on your Content Platform Engine system,you must specify a language pack. You specify the language pack and enable notification by using the Administration Console for Content Platform Engine.

To enable notifications do the following accordingly:

Log in to Administration Console for Content Platform Engine.
Expand Object stores, right-click your target object store, and click Administrative>Workflow System.
Click the Language Packs tab, and click New.
Add your language pack.
- Select your locale from the drop down menu. The locale selection will auto fill the date time mask.
- Enter the Content Platform Engine template path. The default email template directory is <install_path>/IBM/FileNet/ContentEngine/tools/PE/msg/en.
Save your changes.
Configure the Remote Servers settings:
- Click the Remote Servers tab.
- Check the Enable email notification check box.
- Enter the host name and port values for your SMTP server.
- Provide email ID as the sender of your notifications.
- Mention login ID and password for the system user that logs into the server and sends the notification.
- Save your changes.
Click the Advanced tab.
In the server list, change the value for the CacheSyncFixupEmailsetting to false. The default value for this setting is true.
Save your changes.

ibm_case_manager_language_pack_tab_acce1

Enabling notification in IBM Content Navigator

Log in to IBM Content Navigator as an administrator. Enter the following URL in a browser: http://server:port/navigator server is the IBM Content Navigator server name or IP address. Port is the IBM Content Navigator port number.
Navigate to Repositories>Your target object store>General, and click Connect.
In the Configuration Parameters tab, make sure that the Workflow connection point field contains a valid value.
Navigate to Desktops>Case Manager>Edit.
On the Appearance tab, Select Work as a feature, and make sure that the target object store is specified as the default repository.
On the General tab, in the Additional Settings pane, select Enable this desktop for FileNet P8 workflow email notification.
Save your changes.

Enabling notification in Case Manager Client

Log in to the Case Manager Client by accessing the default IBM Case Manager desktop from a browser: http://server_name:port/navigator/?desktop=icm
Open the Work view and click Preferences.
Enter the email address where you want to receive notifications.
Use the On radio buttons to select the events for which you want to receive notification.
Save your changes.

Once you done these settings steps by step, try to create a new case in ibm case manager client. After adding case you will see an email notification will send to recipient that you define earlier in ibm case manager client as mentioned below:

For details, please visit to this tech note: https://www-01.ibm.com/support/docview.wss?uid=swg27039122&aid=1

IBM Case Manager (ICM), IBM Case Manager Client

Disable or Hide Response Button in ICM Client

January 11, 2019

In ICM 5.2.x / 5.3.x, you can simply hide or disable response button using script adaptor without removing it permanently from ICM.

Following are the steps to achieve this requirement:

Edit the Work Details page in ICM Builder.
Add a new script adaptor and named it unique.
Paste the following code:

var editable = payload.workItemEditable;
if (ecm.model.desktop.currentRole.name === “TestRole”) {
var workItem = editable.icmWorkItem; var newResponses = workItem.responses.filter(function(response) { return response !== "Complete"; }); workItem.responses = newResponses;
}

/* Note: Change Role Name and Response Name according to yours. */

Edit Event Wiring. Select source widget Page Container and set its incoming wiring with Send Work Item as mentioned below:

Save, close and deploy Solution.
Test the case where you disable response button disabled. It will be hide on that particular role.

Environment:

WAS 7.0.0.23 / 8.5.5.x / 9.0.5.x
ICM 5.2.x / 5.3.x.
ICN 2.0.3.x / 3.0.7.x

Here is the DevlopersWork Post for details: https://www.ibm.com/developerworks/community/forums/html/topic?id=f650d667-b2a8-4c66-a38d-3ae58eceb9ba

IBM Content Platform Engine (CPE)

Enabling Document View Audit Definition (Get Content Event FileNet)

January 8, 2019

Get content event Filenet can fetch information about the users how many time(s) they view particular document(s).

Following are the steps to achieve this:

Logon to ACCE Console.
Go to Target Object Store, Data Design, Document Class, and click on particular class where you want to enable document view audit log.
Click on Audit Definition tab. Crate a new one, select Get Content Event from drop down and save and apply as mentioned below:

Now let suppose the user who has rights to view document on that particular document class and he or she viewed document in IBM Case manager Client like;

Once done, when user view the document as you enabled audit definition on document class information will be captured in EVENT table in Target Object Store schema. You can simply query and check the results by using the following:

SELECT DISTINCT e.modify_user,trunc(e.modify_date) modify_Date,d.u1708_documenttitle
FROM EVENT e, DOCVERSION d
WHERE e.source_object_id=d.object_id
AND TRUNC(e.modify_date)=(SELECT TO_CHAR(SYSDATE,’DD-MON-YY’) FROM DUAL)
ORDER BY modify_user ASC;

To examine the audit log, you will see the get content event filenet results by query in target os schema in database:

Furthermore, you can also create a search template to view audit log results.

Create a search in the administration console: In the domain navigation pane, click the object store. In the object store navigation pane, click the Search folder.
Refine your search criteria In the Simple Search tab: Select Event for the value of Select from table. ( i cannot find this) Select the columns and set other search options as needed.
Click Search. The results are displayed on the Search Results tab.

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