ICMSolutionEdit.jar Archives

The Solution cannot be Retrieved Possibly Because it is not a Version 18.0 Solution

December 24, 2018

The solution cannot be retrieved exception when open solution in process designer. When a user tries to open and edit an IBM Case Manager V5.3.3 solution with Process Designer, the solution will not open and the following error will be logged in the application server logs:

SystemOut O CIWEB.CPEAppletsPlugin Error: [p8admin(unknown) @ xx.x.xxx.xxx] com.ibm.ecm.cpea.CPEApplets.CPEAppletListenerPluginService.execute()
The solution cannot be retrieved, possibly because it is not a version 18.0 solution.
If this solution is not at the version 18.0 level, it must be upgraded before you can open it in Process Designer.
Upgrade the solution to the version 18.0 level by using Case Builder and then try again to open the solution in Process Designer.

Here is the screenshot of problem description:

Environment:

ICN 3.0.3 IF004
ICN v3.0.4
ICM 5.3.3

Solution:

To resolve the solution cannot be retrieved error permanently in IBM Content Navigator (ICN) v3.0.3, apply ICN 3.0.3-IF005, as the problem has been corrected.

For ICN v3.0.x or v3.0.4-IF001, the problem can be resolved by replacing the ICMSolutionEdit.jar shipped with IBM Content Navigator with the one that is shipped with IBM Case Manager.

Copy the ICMSolutionEdit.jar from the Case Manager install directory:

\CaseManagement\WorkplaceXTConfig

into the following Navigator install directory:

\ECMClient\configure\explodedformat\navigator\WEB-INF\lib

After this, launch IBM Content Navigator Configuration and Deployment Tool and run the following tasks:

– Build the Web Application

– Deploy the Web Application

Once done, try again to edit solution in process designer after restart Application Server, problem will be solved as describer below:

open-edit-solution-Workplacext-processdesigner

Reference: https://www-01.ibm.com/support/docview.wss?uid=ibm10718327

IBM FileNet Workplace XT

The solution cannot be Retrieved When Trying to Edit Solution from Process Designer in WorkplaceXT

September 25, 2018

The solution cannot be retrieved, possibly because it is not a version 5.2 solution error is generated in IBM FileNet WorkplaceXT when trying to open Process Designer. or trying to edit solution’s case type.

Cause:

The error occurs after Case Manager is upgraded from a previous version.
Case Manager Builder is configured to invoke Process Designer from Workplace XT.
The Workplace XT configuration has not been updated with the new version of the ICMSolutionEdit.jar file.

Environment:

ICM 5.2.x / 5.3.x

WorkplaceXT 1.1.5.2

Solution:

For the Workplace XT instance in a development pr production environment, additional configuration is required. These changes apply to the instance of Workplace XT that is used by Case Manager Builder.

To configure Workplace XT properly for editing solution in Process Designer for a development pr production environment, perform the following steps one by one:

On the IBM Case Manager server, navigate to the CaseManagement/WorkplaceXTConfig directory.
Copy the following files:

ICMSolutionEdit.jar
jaxb-api.jar
jaxb-impl.jar
weblogic.xml (only for WebLogic Server environments)
weblogic-application.xml (only for WebLogic Server environments)

3. On the Workplace XT server, navigate to WebClient/WorkplaceXT/WEB-INF/lib directory.

4. Paste the following files in the directory:

ICMSolutionEdit.jar
jaxb-api.jar
jaxb-impl.jar

5. For WebLogic Server systems, navigate to the WebClient/WorkplaceXT/WEB-INF directory and paste the copy of the weblogic.xml file into the directory.

6. For WebLogic Server systems, navigate to the WebClient/deploy/META-INF directory and paste the copy of the weblogic-application.xml file into the directory.

7. You must manually redeploy Workplace XT on the web application server.

8. Restart web application server and again try to open solution from IBM FileNet WorkplaceXT Process Designer, IT will, work properly and you will never be prompted again of “The solution cannot be retrieved, possibly because it is not a version 5.2 solution error is generated in Case Manager Builder when trying to open Process Designer”. Here is the screenshot once it will be successful.

For further details please visit the following IBM recommended knowledge center or tech notes:

https://www-01.ibm.com/support/docview.wss?uid=swg22005006

https://www.ibm.com/support/knowledgecenter/SSCTJ4_5.2.1/com.ibm.casemgmt.installing.doc/acmin141.htm

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ICMSolutionEdit.jar

The Solution cannot be Retrieved Possibly Because it is not a Version 18.0 Solution

The solution cannot be Retrieved When Trying to Edit Solution from Process Designer in WorkplaceXT

Cause:

Environment:

Solution:

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