How to make comments required to capture a comment when a user chooses to process a work item with a particular response? For example, if a work item is Rejected or approved, you must enter a reason for its approval or rejection that will be part of the case history. Environment: Case Manager 5.2.x / …
December 16, 2021
CDEWG3401 the following view definition cannot be found error is received as a solution page. When multiple custom views associated with the page, loads in Case Manager client, and after solution deployment. Error Description: CDEWG3401 The following view definition cannot be found. Contact your system administrator to ensure that the solution is deployed correctly and …
November 29, 2021
Multiple principals were found for the ‘xxxxxx’ principal name error has been logged in systemout.log file. This problem happens when ldap user tried to logon to IBM Case Manager or Content Navigator desktop that is, the user ID or password is not valid for the server. Here is the screenshot of the error: Environment: Case …
November 5, 2021
Dynamic in basket filter in IBM Case Manager can be achieved using scrip adaptor which is illustrated in this post. However, in-basket widget loads when the dynamic filter is received so that the results that are shown in the in-basket widget already are filtered to the case worker. Environment: Case Manager 5.2.1.x / 5.3.3.x Content …
November 2, 2021
Auto populate date and time on a Case page is sometimes required. It is helpfulf to reduce time constraints for end users and make the system more effiecent. Environment: Case Manager 5.2.x / 5.3.x Content Navigator 2.0.3.x / 3.0.x Content Platform Engine 5.2.x / 5.5.x WebSphere Application Server 8.5.x / 9.0.x Solution: Performing the following …
September 30, 2021
There is a requirement that, whether the user could be taken to the case immediately after the Add Case action so that they could continue to add more content without having to go back to the case list and search for it. To implement this, please visit this tech note: https://www.ibm.com/support/pages/opening-case-after-creation Similarly, you can also …
September 11, 2020
There is a requirement to validate attachment in IBM Case Manager Client (ICM) before dispatching the workflow to next node. Because sometimes, user skip attach document in the case. If you want to mandatory user must add document before clicking on particular step than attachment validation in IBM Case Manager can be achieved be performing …
September 9, 2020
FNRPE2131090068E security attributes disallow access error received recently, when we did upgrade IBM FileNet P8 system to 5.2.1 level. We didn’t upgrade IBM Case Manager and it was remained on version 5.1.1.0. After successful upgrade, It took too much time to populate Add Case list, Cases tab, and In-Baskets when trying to access IBM Case …
August 17, 2020
There is very good post about how to call complete() from In-Basket widget which illustrate well on developerswork post. Following are the steps to achieve this requirement: Open Page designer of In-Basket widget in IBM Case Manager Builder. Add custom menu on In-Basket widget settings. Select action type Event Action and name Label Complete(s) Case …
July 30, 2019
IBM Advanced Case Manager: In some cases, there is requirement that when user clicks a particular response button on Work Details Page in IBM advanced case manager Client a custom audit history has to be created along with time stamp and user’s name in the history tab. Following are steps to achieve this: Environment: ICM …
April 16, 2019
