{"id":749,"date":"2021-11-05T16:12:33","date_gmt":"2021-11-05T11:12:33","guid":{"rendered":"http:\/\/iparagons.com\/blog\/?p=749"},"modified":"2025-08-13T12:15:00","modified_gmt":"2025-08-13T07:15:00","slug":"cwwim4538e-multiple-principals-were-found","status":"publish","type":"post","link":"https:\/\/iparagons.com\/blog\/2021\/11\/05\/cwwim4538e-multiple-principals-were-found\/","title":{"rendered":"CWWIM4538E Multiple Principals Were Found"},"content":{"rendered":"<p>Multiple principals were found for the <strong>&#8216;xxxxxx&#8217;<\/strong> principal name error has been logged in systemout.log file. This problem happens when ldap user tried to logon to IBM Case Manager or Content Navigator desktop that is, <strong>the user ID or password is not valid for the server<\/strong>. Here is the screenshot of the error:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-750\" src=\"https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/cwwim4538e-multiple-principals-were-found.png\" alt=\"cwwim4538e multiple principals were found\" width=\"513\" height=\"374\" srcset=\"https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/cwwim4538e-multiple-principals-were-found.png 513w, https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/cwwim4538e-multiple-principals-were-found-300x219.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/p>\n<h3>Environment:<\/h3>\n<ul>\n<li>Case Manager 5.2.1.x \/ 5.3.3.x<\/li>\n<li>Content Navigator 2.0.3.x \/ 3.0.x<\/li>\n<li>Content Platform Engine 5.2.1.x \/ 5.5.x<\/li>\n<li>WebSphere Application Server 7.0.0.x \/ 8.5.5.x \/ 9.0.5.x<\/li>\n<\/ul>\n<h3>Problem Description in System Log File:<\/h3>\n<p>Below is the error reported in <a href=\"https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/systemout.log-multiple-principals-were-found-for-the-principal-name.txt\" target=\"_blank\" rel=\"noopener\">systemout.log<\/a> file:<\/p>\n<blockquote><p><strong>[11\/5\/21 10:48:22:834 PKT] 0000001b LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is CWWIM4538E Multiple principals were found for the &#8216;offr_user&#8217; principal name.<\/strong><br \/>\n[11\/5\/21 10:48:22:835 PKT] 0000001b SystemOut O CIWEB Error: [offr_user(unknown) @ 192.168.10.5] [REQUEST 17820] com.ibm.ecm.struts.actions.authentication.ContainerLogonAction.doContainerLogin() CWWIM4538E Multiple principals were found for the &#8216;offr_user&#8217; principal name.<br \/>\n[11\/6\/21 10:50:22:836 PKT] CIWEB Error: [offr_user(unknown) @ 192.168.10.5] [REQUEST 17820] com.ibm.ecm.struts.actions.authentication.DesktopLogonAction.executeBaseAction() Failed to authenticate desktop.<br \/>\ncom.ibm.websphere.wim.exception.PasswordCheckFailedException: CWWIM4538E Multiple principals were found for the &#8216;offr_user&#8217; principal name.<br \/>\nat com.ibm.ws.wim.adapter.ldap.LdapAdapter.login(LdapAdapter.java:2760)<br \/>\nat com.ibm.ws.security.auth.ContextManagerImpl.runAs(ContextManagerImpl.java:5353)<br \/>\nsun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)<br \/>\njava.lang.reflect.Method.invoke(Method.java:600)<\/p><\/blockquote>\n<h3>Solution:<\/h3>\n<p>Try the following steps accordingly:<\/p>\n<ol>\n<li>Logon to WAS admin console.<\/li>\n<li>Go to <strong>Security<\/strong> &gt; <strong>Global Security<\/strong> &gt; <strong>Federated repositories<\/strong> &gt; <strong>Configure<\/strong>.<\/li>\n<li>Under <strong>Repository Identifier<\/strong>, select the &#8220;<strong>Your&#8217;s&#8221;<\/strong>.<\/li>\n<li>In <strong>additional propertie<\/strong>s, select<strong> Federated repositories<\/strong> entity types to LDAP object classes mapping.<\/li>\n<li>Under <strong>Entity Type<\/strong>, select <strong>PersonAccount.\u00a0<\/strong><\/li>\n<li>For <strong>Search filter<\/strong>, replace the default (ObjectCategory=User) with<strong> (&amp;(objectCategory=User)(!(CN=))).\u00a0<\/strong><\/li>\n<li>Click on <strong>apply<\/strong> and <strong>save<\/strong> the change. Below is the screenshot for reference.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-752\" src=\"https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name-1024x305.png\" alt=\"multiple principals were found for the principal name\" width=\"940\" height=\"280\" srcset=\"https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name-1024x305.png 1024w, https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name-300x89.png 300w, https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name-768x229.png 768w, https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name-1536x458.png 1536w, https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name-940x280.png 940w, https:\/\/iparagons.com\/blog\/wp-content\/uploads\/2021\/11\/multiple-principals-were-found-for-the-principal-name.png 1613w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n<p>Finally, restart the WAS JVM. Try to logon again through icm or icn desktop with the same user logon name, therefore you will see problem is resolved now<a href=\"https:\/\/honeyforx.com\/products\/honey-shilajit-duo-active\" target=\"_blank\" rel=\"noopener\">.<\/a><\/p>\n<p>For more details, please visit: <a href=\"https:\/\/www.ibm.com\/mysupport\/s\/question\/0D50z00005pgjYC\/getting-error-when-logging-into-portaladmin-console-cwwim4538e-multiple-principals-were-found-for-the-xxx-principal-name?language=en_US\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ibm.com\/mysupport\/s\/question\/0D50z00005pgjYC\/getting-error-when-logging-into-portaladmin-console-cwwim4538e-multiple-principals-were-found-for-the-xxx-principal-name?language=en_US<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Multiple principals were found for the &#8216;xxxxxx&#8217; principal name error has been logged in systemout.log file. This problem happens when ldap user tried to logon to IBM Case Manager or Content Navigator desktop that is, the user ID or password is not valid for the server. Here is the screenshot of the error: Environment: Case &hellip; <\/p>\n","protected":false},"author":1,"featured_media":750,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[177,72,110],"tags":[394,392,393],"class_list":["post-749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ibm-case-manager-client","category-ibm-content-navigator-icn-en","category-websphere-application-server-was","tag-cwwim4538e","tag-cwwim4538e-multiple-principals-were-found","tag-multiple-principals-were-found-for-the-principal-name"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CWWIM4538E Multiple Principals Were Found - iparagons blog<\/title>\n<meta name=\"description\" content=\"WebSphere Application Server (WAS) - cwwim4538e multiple principals were found for the principal name, - 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