{"id":209,"date":"2018-11-06T13:24:31","date_gmt":"2018-11-06T08:24:31","guid":{"rendered":"http:\/\/iparagons.com\/blog\/?p=209"},"modified":"2021-11-18T15:43:10","modified_gmt":"2021-11-18T10:43:10","slug":"ibm-case-manager-client-case-history-tab-is-slow-sometimes-case-management-software","status":"publish","type":"post","link":"https:\/\/iparagons.com\/blog\/2018\/11\/06\/ibm-case-manager-client-case-history-tab-is-slow-sometimes-case-management-software\/","title":{"rendered":"IBM Case Manager Client Case History tab is slow sometimes"},"content":{"rendered":"

Case history tab is slow sometimes in case management software (ICM), when viewing the History tab in the Case Information widget in IBM Case Manager Client, if the case has a large number of case history records associated with it and the Event table in Content Engine has a large number of records, the views might load very slowly. Sometimes the following timeout error occurs, with very slow responses:<\/p>\n

The case history is unavailable because of the following error: timeout exceeded (CDEWG5206E)<\/strong>.<\/p>\n

Problem<\/h3>\n

Open a case in the IBM Case Manager Client and click to the History tab in the Case Information widget. As you change the views, such as “Show Summary\/All” and “for All\/Case\/Comments\/etc.”, they load very slowly, for example, nearly in one minute. Below is the screenshot of problem description:<\/p>\n

\"case
case history tab is slow<\/figcaption><\/figure>\n

Cause<\/h3>\n

The information displayed on the History tab is stored in the Event table in the Content Engine database. The Event table index might not have been updated or configured to fit your environment needs. This causes a database performance problem.<\/p>\n

Environment<\/h3>\n