icn3.0.3 Archives - iparagons blog

Desktop Cannot be Found Error in IBM ICN Integrated IBM FileNet P8

November 15, 2018

There was an issue reported today when IBM Content Navigator (ICN) integrated with IBM FileNet P8 was running smoothly than suddenly when tried to open any of ICN desktops; icm, admin, icmadmin there was a window appears where it was mentioned that,

the desktop cannot be found. Ask your system administration to review web application server log file for information about why the desktop cannot be found.

Even though, navigator application was running absolutely fine in WAS administration console. Below is the problem screenshot:

Diagnosing the problem

From the ICN SystemOut.log, the following exception is happening after opening url of Admin/icm/icmadmin/ier desktops:

[11/15/18 11:21:27:171 PKT] 000000ec SystemOut O [11/15/18 11:21:27:171 PKT] 000000ec SystemOut O CIWEB Error: [ ] null.processCleanup() There was a SQL configuration error. org.apache.commons.configuration.event.ConfigurationErrorEvent[source=com.ibm.ecm.configuration.DatabaseConfiguration@d92c6d5c]
[11/15/18 11:21:27:171 PKT] 000000ec SystemOut O [11/15/18 11:21:27:171 PKT] 000000ec SystemOut O CIWEB Error: [ ] com.ibm.ecm.configuration.DatabaseConfiguration.getProperty() key = settings.navigator.default
java.sql.SQLException: ORA-28001: the password has expired
DSRA0010E: SQL State = 99999, Error Code = 28,001
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:445)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:389)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:382)
at oracle.jdbc.driver.T4CTTIfun.processError(T4CTTIfun.java:600)
at oracle.jdbc.driver.T4CTTIoauthenticate.processError(T4CTTIoauthenticate.java:445)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:450)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:192)
at oracle.jdbc.driver.T4CTTIoauthenticate.doOAUTH(T4CTTIoauthenticate.java:380)
at oracle.jdbc.driver.T4CTTIoauthenticate.doOAUTH(T4CTTIoauthenticate.java:760)
at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:401)
at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:546)
at oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:236)
at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:521)
at oracle.jdbc.pool.OracleDataSource.getPhysicalConnection(OracleDataSource.java:280)
at oracle.jdbc.pool.OracleDataSource.getConnection(OracleDataSource.java:207)
at oracle.jdbc.pool.OracleConnectionPoolDataSource.getPhysicalConnection(OracleConnectionPoolDataSource.java:139)
at oracle.jdbc.pool.OracleConnectionPoolDataSource.getPooledConnection(OracleConnectionPoolDataSource.java:88)
at oracle.jdbc.pool.OracleConnectionPoolDataSource.getPooledConnection(OracleConnectionPoolDataSource.java:70)
at com.ibm.ws.rsadapter.spi.InternalGenericDataStoreHelper$1.run(InternalGenericDataStoreHelper.java:1366)
at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:118)
at com.ibm.ws.rsadapter.spi.InternalGenericDataStoreHelper.getPooledConnection(InternalGenericDataStoreHelper.java:1385)
at com.ibm.ws.rsadapter.spi.WSRdbDataSource.getPooledConnection(WSRdbDataSource.java:2154)
at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.getConnection(WSManagedConnectionFactoryImpl.java:1802)
at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.createManagedConnection(WSManagedConnectionFactoryImpl.java:1572)
at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.createManagedConnection(WSManagedConnectionFactoryImpl.java:1128)
at com.ibm.ejs.j2c.FreePool.createManagedConnectionWithMCWrapper(FreePool.java:2168)
at com.ibm.ejs.j2c.FreePool.createOrWaitForConnection(FreePool.java:1838)
at com.ibm.ejs.j2c.PoolManager.reserve(PoolManager.java:3835)
at com.ibm.ejs.j2c.PoolManager.reserve(PoolManager.java:3111)
at com.ibm.ejs.j2c.ConnectionManager.allocateMCWrapper(ConnectionManager.java:1548)
at com.ibm.ejs.j2c.ConnectionManager.allocateConnection(ConnectionManager.java:1031)
at com.ibm.ws.rsadapter.jdbc.WSJdbcDataSource.getConnection(WSJdbcDataSource.java:646)
at com.ibm.ws.rsadapter.jdbc.WSJdbcDataSource.getConnection(WSJdbcDataSource.java:613)
at org.apache.commons.configuration.DatabaseConfiguration.getConnection(DatabaseConfiguration.java:632)
at com.ibm.ecm.configuration.DatabaseConfiguration._getProperty(DatabaseConfiguration.java:821)
at com.ibm.ecm.configuration.DatabaseConfiguration.getProperty(DatabaseConfiguration.java:788)
at org.apache.commons.configuration.AbstractConfiguration.getStringArray(AbstractConfiguration.java:1081)
at org.apache.commons.configuration.AbstractConfiguration.getProperties(AbstractConfiguration.java:607)
at org.apache.commons.configuration.AbstractConfiguration.getProperties(AbstractConfiguration.java:584)
at com.ibm.ecm.configuration.ConfigurationObject.load(ConfigurationObject.java:245)
at com.ibm.ecm.configuration.SettingsConfig.load(SettingsConfig.java:226)
at com.ibm.ecm.configuration.ConfigurationObject.<init>(ConfigurationObject.java:105)
at com.ibm.ecm.configuration.SettingsConfig.<init>(SettingsConfig.java:194)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:83)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:57)
at java.lang.reflect.Constructor.newInstance(Constructor.java:437)
at com.ibm.ecm.configuration.Config._getConfiguration(Config.java:1445)
at com.ibm.ecm.configuration.Config.getConfiguration(Config.java:1498)
at com.ibm.ecm.configuration.Config.getSettingsConfig(Config.java:529)
at com.ibm.ecm.configuration.Config.getSettingsConfig(Config.java:509)
at com.ibm.ecm.configuration.ConfigWrapper.getSettingsConfig(ConfigWrapper.java:723)
at com.ibm.ecm.configuration.ApplicationConfig.getSettingsConfig(ApplicationConfig.java:638)
at com.ibm.ecm.configuration.LoggingConfigThread.run(LoggingConfigThread.java:70)

Environment:

WAS 8.5.x

ICN 3.0.x

ICM 5.3.x

Oracle 11g

Solution:

This problem occurred when icn schema password expired or user locked.

Stop IBM FileNet P8 services.
Unlock icn schema by performing following:

SELECT username, account_status FROM DBA_USERS;

ALTER profile DEFAULT limit PASSWORD_REUSE_TIME unlimited;
ALTER profile DEFAULT limit PASSWORD_LIFE_TIME unlimited;

ALTER USER ICN_USER ACCOUNT UNLOCK IDENTIFIED BY password;

Start services and try to connect to icn desktops again. It will work fine.

IBM Case Manager Client

IBM Case Manager Client Search Template Takes Time or Failed to Search Document

November 13, 2018

I’ve recent experienced a problem while using search template in IBM Case Manager Client (ICM). This issue arises after upgrading ICM from 5.1.1.x to 5.3.x in my case. Secondly, in our environment, CPE and XT on same JVM while, ICM and ICN are deployed on anther WAS profile. When tried to search document by providing metadata for that document, it takes some time first of all and after that, an exception occurred which is described below:

Problem:

Your request cannot processed. An error occurred on the Application Server Contact your system administration with the following information: FNRCD0009, CIWEB1016.

Environment:

WAS 8.5.5.x

ICM 5.3.x

ICN 3.0.x

CPE 5.2.x

Solution to resolve IBM Case Manager Search Template Loading:

Based on the error number FNRCD0009, CIWEB1016 I found this is an error related to Content Platform Engine (CPE) search (mostly text search).

Please perform the following steps:

1) Open the ICN web Admin console

2) Open Repositories

3) Select the affected repository

4) Connect to the repository as the repository admin

5) Open the Search tab

6) Increase the timeout setting x2 (e.g. 600)

7) Test the search template.

If it is still the same, go on and also following the following steps:

1) Increase the transaction lifetime timeout and the ORB Service timeout for WAS.

Open the WAS Admin console > Application server > Container Services > Transaction Service:

Set Total transaction lifetime timeout = 300

Open the WAS Admin console > Application server > Container Services > ORB Service:

Set Request timeout = 300

2)In the CPE server, increase the transaction lifetime timeout and the ORB Service timeout for the CPE application.

Open the WAS Admin console > CPE Server > Container Services > Transaction Service:

Set Total transaction lifetime timeout = 300

Open the WAS Admin console > CPE server > Container Services > ORB Service:

Set Request timeout = 300

Again, test the search in ICM client. Problem will be resolved.

IBM Content Navigator (ICN)

Unable to Save or Edit Desktop Settings in ICN 3.0.3

July 9, 2018

Unable to save or edit desktop settings in icn problem? Sometimes, When you’ve upgraded ICN from 2.0.3.x to 3.0.x version, desktops in ICN cannot be edited or save changes and you only have option to close settings without saving properly. Even though when you’re trying to create a new desktop, save/save and close buttons don’t respond.

In this scenario, there is nothing captured in logs files but when you try to run icn in debug mode, in java console it through TypeError: button is undefined and TypeError: this._adminAccessConfig is null like here:

Solution for Unable to Save or Edit Desktop settings in ICN:

To solve this problem please perform the following steps:

Backup and then delete the following from the web-inf/classes folder:
/com
/netscape
/org
wcversion.properties
Once the directories are removed, un-deploy Content Navigator and clear the Websphere cache.
Then run the following ICN Configuration and Deployment steps again:-

Configure the IBM Content Navigator Web Application
Build the Web Application
Deploy the Web Application

Try to edit desktop again, now you can easily edit and modify desktop settings for ICM desktops and can create new ones as well. For more details, please visit this tech note.

icn3.0.3

Desktop Cannot be Found Error in IBM ICN Integrated IBM FileNet P8

Diagnosing the problem

Environment:

Solution:

IBM Case Manager Client Search Template Takes Time or Failed to Search Document

Problem:

Environment:

Solution to resolve IBM Case Manager Search Template Loading:

Unable to Save or Edit Desktop Settings in ICN 3.0.3

Solution for Unable to Save or Edit Desktop settings in ICN:

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