July 9, 2018

IBM Case Manager (ICM), IBM Case Manager Client

Open External Web Page in ICM Display Case Properties in a new Window

July 9, 2018

Open external web page in icm caen be achieved when there is a requirement where user needs to open an another application (webpage) either from some hyperlink or response. How one can get and display case properties in a new window in a printable format from Case Work Details Page. What is a best way to achieve that?

So, this requirement can be achieved by adding a script action button on Case Work Details Page.

Add Script action button on Work Item Toolbar widget like,
Once done, edit the script action button to open external web page in icm, and add the below code (you need to change myCaseObj.attributes.propertyname according to yours) in the execute section:

var myCaseObj = this.getActionContext(“Case”)[0];var CaseID = myCaseObj.attributes.CmAcmCaseIdentifier;var SampleProp = myCaseObj.attributes.JNP_SampleProperty;var OtherProp = myCaseObj.attributes.JNP_OtherProperty;var CreatedBy = myCaseObj.attributes.Creator;var CaseType = myCaseObj.attributes.CmAcmCaseName;if(OtherProp === null)
{
OtherProp = “-“;
}

function formatDate(date) {
var d = myCaseObj.attributes.DateCreated,
month = ” + (d.getMonth() + 1),
day = ” + d.getDate(),
year = d.getFullYear();

if (month.length < 2) month = ‘0’ + month;
if (day.length < 2) day = ‘0’ + day;

return [day, month, year].join(‘-‘);
}

function formatDateyear(date) {
var d = myCaseObj.attributes.DateCreated,
month = ” + (d.getMonth() + 1),
day = ” + d.getDate(),
year = d.getFullYear() +1;

if (month.length < 2) month = ‘0’ + month;
if (day.length < 2) day = ‘0’ + day;

return [day, month, year].join(‘-‘);
}

new_window = window.open(“PrintReceipt.html”);

// Changes Start for auto check

new_window.document.write(‘<head>’);
new_window.document.write(‘<script>’);

new_window.document.write(‘function opt1(){‘);
new_window.document.write(‘ var opt1_cus= document.getElementById(“opt1_cus”);’);
new_window.document.write(‘if(opt1_cus.checked){opt1_off.checked = true;}’);
new_window.document.write(‘else if(!opt1_cus.checked){opt1_off.checked = false;}’);
new_window.document.write(‘} ‘);

new_window.document.write(‘function opt2(){‘);
new_window.document.write(‘ var opt2_cus= document.getElementById(“opt2_cus”);’);
new_window.document.write(‘if(opt2_cus.checked){opt2_off.checked = true;}’);
new_window.document.write(‘else if(!opt2_cus.checked){opt2_off.checked = false;}’);
new_window.document.write(‘} ‘);

new_window.document.write(‘function opt3(){‘);
new_window.document.write(‘ var opt3_cus= document.getElementById(“opt3_cus”);’);
new_window.document.write(‘if(opt3_cus.checked){opt3_off.checked = true;}’);
new_window.document.write(‘else if(!opt3_cus.checked){opt3_off.checked = false;}’);
new_window.document.write(‘} ‘);

new_window.document.write(‘function opt4(){‘);
new_window.document.write(‘ var opt4_cus= document.getElementById(“opt4_cus”);’);
new_window.document.write(‘if(opt4_cus.checked){opt4_off.checked = true;}’);
new_window.document.write(‘else if(!opt4_cus.checked){opt4_off.checked = false;}’);
new_window.document.write(‘} ‘);

new_window.document.write(‘</script>’);
new_window.document.write(‘</head>’);

// Changed End for auto Check

new_window.document.write(‘<body>’);

new_window.document.write(‘<table width=750 align=”center” border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td><img src=”http://icmserver.ibm.com/images/logo.png” height=”110″ width=”90″></td><td align=”center”><font size = 5><br>Customer Care Services<br>PR Branch</br></font></td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<table width=750 align=”center” border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);

new_window.document.write(‘<td>Date: ‘+ formatDate(‘d’) +’ </td><td align=right>Customer Copy</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘<table width=750 align=”center” border=”1″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>’);

new_window.document.write(‘<table width=750 align=”center” border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>Section: <b><u>Maint Branch</u></b></td>’);
new_window.document.write(‘<td></td>’);
new_window.document.write(‘<td>ID: ‘+CreatedBy+'</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td></td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>Request Type: <b><u>Test Case</u></b></td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘</table>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘<table width=750 align=”center” border=”1″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>’);

new_window.document.write(‘<table width=750 align=”center” border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>Case ID:</td>’);
new_window.document.write(‘<td>’+CaseID+'</td>’);
new_window.document.write(‘<td>Sample Property</td>’);
new_window.document.write(‘<td>’+SampleProp+'</td>’);
new_window.document.write(‘<td>Other Property</td>’);
new_window.document.write(‘<td>’+OtherProp+'</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘</table>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘<table width=750 align=”center” border=”1″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>’);

new_window.document.write(‘<table width=750 border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr’);
new_window.document.write(‘<td>List of Docs Attached</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘<tr’);
new_window.document.write(‘<td></td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘<tr’);
new_window.document.write(‘<tr’);
new_window.document.write(‘<td><ol><li><input type=”checkbox” id=”opt2_cus” checked=”yes” onclick=”opt2()”>Document 1 is attached.</li></td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<tr’);
new_window.document.write(‘<td><li><input type=”checkbox” id=”opt12_cus” checked=”yes” onclick=”opt12()”>Document 2 is attached.</li></td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<tr’);
new_window.document.write(‘<td><li><input type=”checkbox” id=”opt8_cus” checked=”yes” onclick=”opt8()”>Document 3 is attached.</li></ol></td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘<table width=750 align=”center” border=”1″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>’);
new_window.document.write(‘<table width=750 border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr’);
new_window.document.write(‘<td>Set of Instructions</td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<tr’);
new_window.document.write(‘<td><ul><li>Nil.</li></ul></td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘</table>’);

new_window.document.write(‘<table width=750 align=”center” border=”0″ cellspacing=”1″ cellpadding=”1″>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td>Due Date: <u>4 working days</u></td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<tr>’);
new_window.document.write(‘<td align=right><b>Website:</b> http://iparagons.com</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td align=right><b>Email:</b> info@iparagons.com</td>’);
new_window.document.write(‘</tr>’);
new_window.document.write(‘<tr>’);
new_window.document.write(‘<td align=right><b>UAN:</b> 111-342-547</td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<tr align=center>’);
new_window.document.write(‘<td>This is computer generated slip and does not require any signature</td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘<tr>’);
new_window.document.write(‘<td></td>’);
new_window.document.write(‘</tr>’);

new_window.document.write(‘</table>’);
Save and close work item toolbar, deploy the solution. Open case from In-Basket, on work Details page there is a response name like Print (In our environment you can change its name if required). When you click on Script Action Button, a new window will be open where case properties will be displayed a below:

IBM Case Manager (ICM), IBM Case Manager Client

How to get icm.model.Case.caseidentifier from a Script Adaptor

July 9, 2018

In many cases when you have some certain requirement in Case Work Details page with requirement to forward/assign the “icm.model.Case.caseIdentifier from a script adaptor” property value from a widget to another website widget or external webpage.

First of all add website widget, rename it to some different on Case Work Details Page and wire its incoming event like;

Solution to get caseidentifier from a script adaptor:

Add hidden script adaptor on Case Work Details Page and add the following code (Modify as per your requirements):

console.log(“DEBUG-SampleScriptAdapter-ENTRY”);
var thisobj = this;
payload.workItemEditable.icmWorkItem.caseObject.retrieveCachedAttributes(
function(caseObject) {
console.log(“DEBUG-retrieveCachedAttributes-ENTRY”);
var caseID = caseObject.caseIdentifier;
console.log(“caseID: “+caseID);
var url = “http://icmserver.ibm.com/upload/upload.php?CASEID=”+caseID;
console.log(url);
thisobj.onBroadcastEvent(“icm.DisplayUrl”, url);
return url;
console.log(“DEBUG-retrieveCachedAttributes-EXIT”);
});
console.log(“DEBUG-SampleScriptAdapter-EXIT”);
// return payload;

Wire its incoming and outgoing wiring as described below:

Once these changes made, caseidentifier will be pass/assigned to website widget and results will be displayed on that website widget. e.g.

Note: this code is for both ICM 5.2.x and ICM 5.3.x. Complete details is mentioned on this tech note about case identifier https://www.ibm.com/docs/SSCTJ4_5.3.0/com.ibm.casemgmt.development.doc/acmdv119.htm

IBM Content Navigator (ICN)

Unable to Save or Edit Desktop Settings in ICN 3.0.3

July 9, 2018

Unable to save or edit desktop settings in icn problem? Sometimes, When you’ve upgraded ICN from 2.0.3.x to 3.0.x version, desktops in ICN cannot be edited or save changes and you only have option to close settings without saving properly. Even though when you’re trying to create a new desktop, save/save and close buttons don’t respond.

In this scenario, there is nothing captured in logs files but when you try to run icn in debug mode, in java console it through TypeError: button is undefined and TypeError: this._adminAccessConfig is null like here:

Solution for Unable to Save or Edit Desktop settings in ICN:

To solve this problem please perform the following steps:

Backup and then delete the following from the web-inf/classes folder:
/com
/netscape
/org
wcversion.properties
Once the directories are removed, un-deploy Content Navigator and clear the Websphere cache.
Then run the following ICN Configuration and Deployment steps again:-

Configure the IBM Content Navigator Web Application
Build the Web Application
Deploy the Web Application

Try to edit desktop again, now you can easily edit and modify desktop settings for ICM desktops and can create new ones as well. For more details, please visit this tech note.

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Open External Web Page in ICM Display Case Properties in a new Window

How to get icm.model.Case.caseidentifier from a Script Adaptor

Solution to get caseidentifier from a script adaptor:

Unable to Save or Edit Desktop Settings in ICN 3.0.3

Solution for Unable to Save or Edit Desktop settings in ICN:

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